Bilingual Customer Experience Specialist
Certus
Customer Support Specialist
Streamline Healthcare Solutions
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Nevada, Oregon, Washington • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Assist customers with technical problems when using our products and services
- Resolve customer queries and recommend solutions
- Guide product users through features and functionalities
- Converse with customers to obtain information, identify problems, and provide technical assistance
- Coordinate customer service needs with other departments
- Properly escalate unresolved issues to the next level of support
- Document calls and issues in the Streamline ticketing system
- Meet with customer representatives regarding their issues
- Follow up with customers to ensure their technical issues are resolved
- Update internal databases with information about technical issues
Requirements
- Bachelor’s degree or higher in Computer Information Systems, Computer Science, Health Informatics, or Business, plus 1-3 years of comparable work experience
- Experience with Electronic Health Records preferred
- Understanding of CRM Systems
- Knowledge of common call center processes and procedures
- Excellent interpersonal skills and effective written and oral communication skills
- Strong analytical skills, problem solving abilities, and sharp attention to detail
- Ability to work flexible hours 8-5 pm PT is preferred, but must be able to cover that shift and CT shift when applicable
Benefits
- Competitive compensation and benefits packages
- Flexible work environment
- Opportunities for growth and continued learning
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Electronic Health RecordsCRM Systemscall center processestechnical problem resolutiondocumentationanalytical skillsproblem solvingattention to detail
Soft skills
interpersonal skillswritten communicationoral communication
Certifications
Bachelor’s degreeComputer Information SystemsComputer ScienceHealth InformaticsBusiness
