Bilingual Customer Experience Specialist
Certus
Customer Service Representative – Spanish/English Bilingual
Systems & Methods, Inc. (SMI)
full-time
Posted on:
Location Type: Remote
Location: Remote • Alabama, Florida, Kansas, Montana, North Carolina, Ohio, South Carolina, Tennessee, Texas, Virginia, West Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $16 per hour
Job Level
Junior
About the role
- Responsible for receiving calls from child support client stakeholders in accordance with Standard Operating Procedures and contractual obligations
- Categorizing all calls received in one of the categories provided
- Record any abusive and/or extraordinary calls
- Be responsible for other duties as assigned
Requirements
- High School Diploma or equivalent required
- At least one-year prior experience in an area of customer service, call center, service delivery, or other related fields.
- Bilingual proficiency in English and Spanish is required
- Must be proficient in data entry skills including keyboard, mouse, 10-key pad
- Basic knowledge of Microsoft Office
- Full Time - Must have availability from 7:30am -6:00pm ET, Monday - Friday
- Must have Private area to work and space to set-up equipment and High Speed Internet connection
- Contingent on passing a background check and a drug test.
Benefits
- NO WEEKENDS!
- Paid Training
- Bi-annual Bonuses to those Who Qualify!
- Health Club Reimbursements
- Career Growth Opportunities
- Exciting, Fun, and Supportive Work Environment
- Coworkers Who Feel Like Family; We celebrate you!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entrykeyboard skillsmouse skills10-key pad skillsMicrosoft Office
Soft skills
customer servicecommunicationbilingual proficiency
Certifications
High School Diploma
