Stratus

Customer Success Manager

Stratus

full-time

Posted on:

Location Type: Remote

Location: California • United States

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About the role

  • Build strong, trusted relationships with MEP contractor stakeholders across field, VDC, PM, and fabrication teams.
  • Lead recurring value conversations, ensuring customers achieve measurable ROI and workflow improvements with Stratus.
  • Drive product adoption and identify opportunities to deepen usage across business units.
  • Own renewal forecasting, negotiation, and execution across your account portfolio.
  • Identify and qualify expansion opportunities and partner with Sales on upsell motions.
  • Use data to assess account health, mitigate churn risk, and prioritize proactive engagement.
  • Deliver customer training sessions and best-practice guidance post-implementation.
  • Surface product feedback, workflow gaps, and customer needs back to Product and Engineering.
  • Create and maintain customer success plans aligned to strategic outcomes.

Requirements

  • 3–5 years in customer success, account management, or related customer-facing roles.
  • Familiarity with construction technology, MEP workflows, or project delivery environments (field + office).
  • Demonstrated experience owning renewals, negotiating contract value, and driving expansion.
  • Strong communication, relationship building, and storytelling skills.
  • Data-driven mindset with the ability to measure customer health and value realization.
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
relationship buildingcommunicationstorytellingdata-driven mindset