Strategy Labs

Customer Success Manager

• Provide support to Client Success Managers and the Client Success team, handling tactical implementation, project coordination, and operational details that keep client campaigns running smoothly.
• Manage project timelines and ensure deliverables are completed on schedule
• Project manage creative production requests and approvals
• Facilitate information flow between CSM, clients, and cross-functional teams
• Monitor daily Client performance and flag anomalies or issues to CSM
• Pull and prepare data and insights for CSM analysis and client reporting
• Prepare meeting materials and follow-up documentation
• Development of decks and presentation slides
• Assist with QA checks for campaigns and creative
• Schedule and attend meetings and take and log thorough notes for necessary internal stakeholders
• Includes assisting with onboarding of accounts and corresponding tasks as requested
• Manage, or support, a portfolio of clients as determined by billables and pending client-facing training and experience.

Client Success Associate, Entry-Level