Client Success Associate, Entry-Level
Strategy Labs
full-time
Posted on:
Location Type: Remote
Location: Washington • United States
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Salary
💰 $47,000 - $64,000 per year
Job Level
About the role
- Provide support to Client Success Managers and the Client Success team, handling tactical implementation, project coordination, and operational details that keep client campaigns running smoothly.
- Manage project timelines and ensure deliverables are completed on schedule
- Project manage creative production requests and approvals
- Facilitate information flow between CSM, clients, and cross-functional teams
- Monitor daily Client performance and flag anomalies or issues to CSM
- Pull and prepare data and insights for CSM analysis and client reporting
- Prepare meeting materials and follow-up documentation
- Development of decks and presentation slides
- Assist with QA checks for campaigns and creative
- Schedule and attend meetings and take and log thorough notes for necessary internal stakeholders
- Includes assisting with onboarding of accounts and corresponding tasks as requested
- Manage, or support, a portfolio of clients as determined by billables and pending client-facing training and experience.
Requirements
- Bachelor’s degree or equivalent education and experience
- 1+ years of professional experience in a marketing or business setting preferred
- Possess strong written, and verbal communication skills with a desire to hone and develop presentation skills for both internal and external stakeholder presentations
- Ability and desire to foster positive business relationships
- Confident, curious, high-energy, self-motivated, solutions-oriented, and a proven ability to be a positive team player
- Demonstrated ability and desire to work and excel in a fast-paced environment
- Excellent multitasking and project management skills, including the ability to establish project milestones and keep all internal team members on task
- Above-average level of personal organization with a high attention to detail and the ability to prioritize competing deadlines
- Strong sense of personal accountability to goals, deadlines, and problem resolution
- Ability to de-escalate conflicts and remain calm in stressful situations
- Must be personable and friendly
- Ability to conduct occasional, short, business-related travel
- Applicants must be authorized to work in the United States.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementdata analysisquality assurancepresentation developmentclient reportingcampaign managementtactical implementationproject coordinationmultitaskingtime management
Soft skills
written communicationverbal communicationrelationship buildingteam playerself-motivatedsolutions-orientedorganizational skillsattention to detailconflict resolutionadaptability
Certifications
Bachelor’s degree