Strategy Labs

Client Success Associate, Entry-Level

Strategy Labs

full-time

Posted on:

Location Type: Remote

Location: Washington • United States

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Salary

💰 $47,000 - $64,000 per year

Job Level

Entry Level

About the role

  • Provide support to Client Success Managers and the Client Success team, handling tactical implementation, project coordination, and operational details that keep client campaigns running smoothly.
  • Manage project timelines and ensure deliverables are completed on schedule
  • Project manage creative production requests and approvals
  • Facilitate information flow between CSM, clients, and cross-functional teams
  • Monitor daily Client performance and flag anomalies or issues to CSM
  • Pull and prepare data and insights for CSM analysis and client reporting
  • Prepare meeting materials and follow-up documentation
  • Development of decks and presentation slides
  • Assist with QA checks for campaigns and creative
  • Schedule and attend meetings and take and log thorough notes for necessary internal stakeholders
  • Includes assisting with onboarding of accounts and corresponding tasks as requested
  • Manage, or support, a portfolio of clients as determined by billables and pending client-facing training and experience.

Requirements

  • Bachelor’s degree or equivalent education and experience
  • 1+ years of professional experience in a marketing or business setting preferred
  • Possess strong written, and verbal communication skills with a desire to hone and develop presentation skills for both internal and external stakeholder presentations
  • Ability and desire to foster positive business relationships
  • Confident, curious, high-energy, self-motivated, solutions-oriented, and a proven ability to be a positive team player
  • Demonstrated ability and desire to work and excel in a fast-paced environment
  • Excellent multitasking and project management skills, including the ability to establish project milestones and keep all internal team members on task
  • Above-average level of personal organization with a high attention to detail and the ability to prioritize competing deadlines
  • Strong sense of personal accountability to goals, deadlines, and problem resolution
  • Ability to de-escalate conflicts and remain calm in stressful situations
  • Must be personable and friendly
  • Ability to conduct occasional, short, business-related travel
  • Applicants must be authorized to work in the United States.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementdata analysisquality assurancepresentation developmentclient reportingcampaign managementtactical implementationproject coordinationmultitaskingtime management
Soft Skills
written communicationverbal communicationrelationship buildingteam playerself-motivatedsolutions-orientedorganizational skillsattention to detailconflict resolutionadaptability
Certifications
Bachelor’s degree