Strategic Healthcare Programs (SHP)

Business Intelligence Developer

• Build and maintain robust and scalable BI tools using Microsoft Reporting Services, Web-based dashboarding tools
• Develop infrastructure in both relational and multidimensional environments
• Develop tune and troubleshoot queries against large data stored in SQL Server with a focus on performance and scalability
• Collaborate with stakeholders and business analysts to understand requirements and formulate use cases
• Coordinate with Software Test Engineers on unit, integration, and regression testing using SHP’s proprietary report testing framework
• Explore ways to improve existing products to increase ease-of-use, actionable insights and overall customer value
• Participate in a scrum team to scope, size, and execute stories in a collaborative fashion

Business Intelligence Engineer

Support Engineer

• Provide Level 1 and 2 customer service via phone and email for SHP Skilled Nursing web-based software and integrations.
• Triage and escalate complex or high-priority technical issues, ensuring timely and thorough follow-up.
• Manage support cases using the CRM system, ensuring detailed and professional documentation.
• Utilize internal resources to advance skill development and consistency in client service standards.
• Participate in and occasionally special projects or cross-functional initiatives as assigned by the Support Manager.
• Contributing to a positive, energetic, and culture-perpetuating team.
• Strictly adhering to HIPAA guidelines.

Business Intelligence Engineer

Customer Support Analyst