Strategic Growth Partners

IT Support

• To diagnose, maintain and repair IT systems.
• Gather details from staff and systems, possess clear communication skills, provide clear documentation on steps taken, enact any defined operating procedure and/or approved best practices per scenario.
• To navigate, guide and apply necessary base configuration changes in various system interfaces.
• Tier 1-2 End-user support including help escalating to contracted other 3rd party providers.
• Simple migration tasks between software and applications.
• Create and maintain technical documentation for both IT and End User audiences.
• Other basic and intermediate IT administration tasks mutually agreed upon.
• Maintain approved on-going training, research, and troubleshoot concepts in Dev environment.
• Work with Managers and HR to Onboard/Offboard personnel.
• Partake in company meetings.
• Provide guidance, training, and mentorship to junior IT team members.
• Work with diverse people, companies, time zones, platforms, and varying levels of demands.
• Work on Special Projects for IT Division.

IT Technician