IT Technician

Strategic Growth Partners

IT Technician providing Tier 1 and Tier 2 technical support for Microsoft cloud systems. Collaborating with users, maintaining IT systems, and offering mentorship to junior staff.

Posted 7/14/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing Tier 1 and Tier 2 IT support within a Microsoft-based environment, including administration of Microsoft 365, Azure/Entra ID, and Windows 10/11. Capable of creating and maintaining technical documentation while delivering exceptional customer service and support.

Highest-signal resume keywords

Tier 1-2 IT SupportMicrosoft 365 AdministrationAzure/Entra ID ManagementActive Directory ManagementTechnical Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT System DiagnosisTroubleshootingRemote Support ToolsEndpoint ManagementMulti-Factor AuthenticationBitLockerMicrosoft LicensingDesktop Hardware SupportWindows 10/11Exchange Online

Soft Skills

Clear CommunicationCustomer Service OrientationOrganizational SkillsAttention to DetailMentorship

Tools & Technologies

Microsoft 365AzureSharePoint OnlineRemote Support ToolsEndpoint Management Tools

Certifications & Qualifications

Associate's Degree in Information TechnologyComputer Science

Industry Keywords

IT AdministrationEnd-User SupportTechnical DocumentationOnboardingOffboarding

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

To diagnose, maintain and repair IT systems.
Gather details from staff and systems, possess clear communication skills, provide clear documentation on steps taken, enact any defined operating procedure and/or approved best practices per scenario.
To navigate, guide and apply necessary base configuration changes in various system interfaces.
Tier 1-2 End-user support including help escalating to contracted other 3rd party providers.
Simple migration tasks between software and applications.
Create and maintain technical documentation for both IT and End User audiences.
Other basic and intermediate IT administration tasks mutually agreed upon.
Maintain approved on-going training, research, and troubleshoot concepts in Dev environment.
Work with Managers and HR to Onboard/Offboard personnel.
Partake in company meetings.
Provide guidance, training, and mentorship to junior IT team members.
Work with diverse people, companies, time zones, platforms, and varying levels of demands.
Work on Special Projects for IT Division.

Requirements

What you’ll need

Associate's degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and professional experience.
Minimum of 3 years of experience providing Tier 1 and Tier 2 IT support in a Microsoft-based environment.
Experience administering Microsoft 365, Azure/Entra ID, Exchange Online, SharePoint Online, and Windows 10/11.
Strong understanding of Active Directory, identity management, multi-factor authentication, BitLocker, and Microsoft licensing.
Experience supporting desktop hardware, laptops, printers, mobile devices, and remote users.
Experience using remote support and endpoint management tools.
Strong troubleshooting and problem-solving skills with the ability to prioritize multiple support requests.
Excellent verbal and written communication skills with strong customer service orientation.
Experience documenting technical procedures, support tickets, and system configurations.
Ability to work independently in a remote environment while collaborating effectively with distributed teams.
Strong organizational skills with exceptional attention to detail.
Ability to maintain confidentiality and appropriately handle sensitive information.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development