Strategic Education, Inc

Support Engineer

• Collaborate with clients and internal stakeholders on integrations
• Conduct root-cause analysis of platform issues
• Document integration architectures and specifications
• Serve as the technical authority during on-call rotations
• Lead post-incident analysis and recommendations
• Investigate and analyze platform data using SQL

Technical Analyst

Manager

• Leads, mentors, and develops a team of Data Scientists and analytics professionals
• Provides technical guidance, career development, and performance feedback
• Balances people leadership with hands-on contributions, dedicating approximately half of the time to analytics, machine learning, and AI solution development
• Establishes team standards, workflows, and best practices
• Partners with business stakeholders to identify and prioritize high-value analytics and AI opportunities aligned with organizational goals
• Guides the design, development, deployment, and operationalization of machine learning and LLM-powered solutions
• Drives Generative AI use cases such as summarization, classification, embeddings, and decision support
• Enables scalable deployment through CI/CD pipelines, Airflow orchestration, and MLOps practices
• Ensures model performance, governance, and reliability
• Translates analytical outcomes into actionable business insights
• Builds executive-ready dashboards and data storytelling capabilities using Power BI or similar tools
• Collaborates cross-functionally with Engineering, Product, IT, and business teams
• Promotes responsible AI and data governance practices
• Drives process improvements and operational efficiencies
• Supports hiring and onboarding
• Fosters a collaborative, innovative, and continuous learning culture across the team

Associate Manager, Enterprise Analytics, Insights

Customer Support

• Assist students in creating and managing their accounts, including profile and membership
• Guide students through the process of adding courses and navigating their learning environment
• Explain the functionality and features of Sophia, ensuring students understand how the platform works
• Offer guidance on platform tools for new users
• Help students resolve login issues with step-by-step instructions for password resets and account recovery
• Troubleshoot basic technical issues and assist in clearing browser history and cache
• Identify and escalate more complex issues to appropriate internal teams
• Act as a liaison between students and internal support teams for inquiries

Associate Learner Support Representative – Saturday-Wednesday Shift

Administration

• Assignments on an ongoing basis according to expertise and school needs.
• Provide high-quality instruction from a pre-designed curriculum.
• Mentor doctoral learners and participate in doctoral committees.
• Provide relevant feedback and ensure successful completion.
• Be available within 48 hours for quality feedback.
• Travel within the US to participate in doctoral residencies.
• Utilize the online learning platform to enrich the learning experience.
• Establish high standards and ensure learners understand evaluations.

Part-Time Faculty – Doctor of Business Administration

DevOps Engineer

• Automate software delivery & infrastructure deployments
• Work with development & engineering teams
• Enable engineering best practices
• Facilitate higher quality code deployments

Senior DevOps Engineer

Security Engineer

• Assignments are on an ongoing rolling enrollment basis according to expertise and school needs.
• Utilize your professional expertise to provide high quality instruction from a pre-designed curriculum.
• Be available within 48 hours (excluding weekends and holidays) by phone, email, and in the courseroom to ensure learners receive quality feedback in a timely manner to support their academic success.
• Utilize the online learning platform to enrich the learning experience.
• Establish high standards and ensure learners understand how they will be evaluated.
• Adhere to University policies and procedures.
• Attend faculty meetings and workshops and/or training as required.
• Participate in other activities based on university needs.

Part-Time Faculty, Undergrad/Graduate Cybersecurity, FlexPath/GuidedPath

Data Analyst

• Assignments are ongoing according to expertise and school needs.
• Utilize your professional expertise to provide high-quality instruction from a pre-designed curriculum.
• Mentor doctoral learners and participate in doctoral committees.
• Provide relevant feedback and ensure successful completion.
• Be available within 48 hours by phone, email, and in the courseroom.
• Travel within the US to participate in doctoral residencies.
• Utilize the online learning platform to enrich the learning experience.
• Establish high standards and ensure learners understand how they will be evaluated.
• Adhere to University policies and procedures.
• Attend faculty meetings, workshops, and training as required.
• Participate in other activities based on university needs.