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Strategic Education, Inc

Associate Learner Support Representative – Saturday-Wednesday Shift

Strategic Education, Inc

Associate Learner Support Representative assisting students with navigating the Sophia Learning platform. Supporting account management, course navigation, troubleshooting, and liaising with internal teams.

Posted 6/3/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $19 per hourWebsite

About the role

Key responsibilities & impact
  • Assist students in creating and managing their accounts, including profile and membership
  • Guide students through the process of adding courses and navigating their learning environment
  • Explain the functionality and features of Sophia, ensuring students understand how the platform works
  • Offer guidance on platform tools for new users
  • Help students resolve login issues with step-by-step instructions for password resets and account recovery
  • Troubleshoot basic technical issues and assist in clearing browser history and cache
  • Identify and escalate more complex issues to appropriate internal teams
  • Act as a liaison between students and internal support teams for inquiries

Requirements

What you’ll need
  • 1+ year of Contact Center/Admin (phone/chat) experience preferred
  • Experience working in education or academia
  • Proficiency in computer literacy
  • Proficiency in Microsoft Office Suite
  • Proficiency in Zendesk
  • High school diploma
  • Authorized to work in the United States

Benefits

Comp & perks
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life and disability plans
  • Well-being incentives
  • Parental leave
  • Paid time off
  • Certain paid holidays
  • Tax saving accounts (FSA, HSA)
  • 401(k) retirement benefit
  • Employee Stock Purchase Plan
  • Tuition assistance
  • Entertainment and retail discounts
  • Overtime pay eligibility (if applicable)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
computer literacyMicrosoft Office SuiteZendesk
Soft Skills
communicationtroubleshootingguidanceliaison
Certifications
high school diploma