Strategic Education, Inc

Advising Support Representative

Strategic Education, Inc

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $16 - $25 per hour

Job Level

Junior

About the role

  • Supports learner requests regarding academics and learner records from the first course through graduation and beyond
  • Provides learners with an exceptional service experience, leaving a lasting, positive impression of academic advising and Capella University
  • Proactively informs learners of important milestones in their programs and provides resources and promotes coach connection to streamline the experience
  • Educates learners about self-service resources and encourages users to build greater learner independence and self-sufficiency
  • Responds to learners via a wide variety of communication channels and systems, including phone, voicemail, email, text, and casework
  • Answers questions in alignment with role boundaries and triage requests as needed to academic coaches or other departments
  • Effectively uses resources, Salesforce/Campus Solutions System, Academic Plans, InContact, SharePoint, Pinnacle, ScheduleOnce scheduling tool, and MS Office to manage learner data, perform tasks, document interactions, and answer questions
  • Creates, manages, and resolves casework efficiently, staying within the assigned service level agreement (SLA)

Requirements

  • 1+ years of experience working in a professional setting leveraging strong written and verbal communication in addition to solid customer service skills
  • High school diploma required
  • Some college experience is preferred
  • Must be able to travel up to 10% of the time
  • Must be able to lift 25 lbs
  • Typical office setting
  • Mobility within the office including movement from floor to floor
  • Must be able to work more than 40 hours per week when business needs a warrant
  • Strong mental acuity
Benefits
  • medical, dental, vision, life and disability plans
  • well-being incentives
  • parental leave
  • paid time off
  • certain paid holidays
  • tax saving accounts (FSA, HSA)
  • 401(k) retirement benefit
  • Employee Stock Purchase Plan
  • tuition assistance
  • entertainment and retail discounts
  • Non-exempt employees are eligible for overtime pay, if applicable
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer servicewritten communicationverbal communicationlearner independenceself-sufficiencyproblem-solvingcase managementtime managementorganizational skillsmental acuity
Certifications
high school diploma