Stratasys

Senior Customer Support Engineer

Stratasys

full-time

Posted on:

Location Type: Office

Location: Japan

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

Tech Stack

SFDC

About the role

  • Provide remote technical support for Stratasys 3D printing systems, diagnosing and resolving hardware, software, and application-related issues
  • Deliver on-site technical support until issues are fully resolved, ensuring minimal customer downtime
  • Perform on-site system installation, commissioning, and operator training
  • Escalate critical issues promptly to the Team Leader or Manager with clear documentation
  • Prepare timely and accurate service reports for customer support management
  • Participate in special projects, continuous improvement initiatives, and company programs as needed
  • Build strong customer relationships through professional communication and technical expertise

Requirements

  • Bachelor’s Degree in Engineering or an equivalent qualification
  • Minimum 5+ years of field service experience in a technical support capacity
  • Strong multidisciplinary technical knowledge, including:
  • Mechanical systems
  • Electronics
  • Fluid systems
  • Software and networking
  • Computer hardware
  • Proven troubleshooting and diagnostic skills in complex equipment environments
  • Great interpersonal skills, with team and customers
  • Strong reporting and documentation skills
  • Experience with SFDC or equivalent CRM software is an added advantage
  • Basic know-how in MS Office Suite (ie. Outlook, Excel, Powerpoint)
  • Self-motivated, proactive, and able to work independently
  • Collaborative team player with a customer-first mindset
  • Must be business-level proficiency in Japanese (written and verbal)
  • Business proficiency in English is an added advantage
  • Able to travel domestically within Japan as required
Benefits
  • Work with industry-leading 3D printing technology
  • Be part of a global, innovation-driven organization
  • Engage with cutting-edge applications across manufacturing, automotive, aerospace, healthcare, and education
  • Opportunities for professional growth in a fast-growing market
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
3D printing systemsmechanical systemselectronicsfluid systemssoftwarenetworkingcomputer hardwaretroubleshootingdiagnostic skillsfield service experience
Soft Skills
interpersonal skillsreporting skillsdocumentation skillsself-motivatedproactivecollaborativecustomer-first mindsetprofessional communicationteam playerproblem-solving
Certifications
Bachelor’s Degree in Engineeringequivalent qualification