Strata Networks

Network Operations

• Receive and respond to customer calls politely and professionally.
• Assist callers of varying technical knowledge with troubleshooting and support.
• Diagnose and resolve issues related to STRATA services, including DSL, PON, Coax, Wi-Fi, bandwidth, email, end-user equipment, and wireless services.
• Provide remote support and guide customers through technical solutions.
• Create, manage, and maintain trouble tickets in a timely and accurate manner.
• Dispatch field technicians when necessary.
• Follow up with customers to ensure resolution and satisfaction.
• Escalate unresolved issues to higher-level support personnel.
• Perform additional duties as assigned.

Network Operations Technician – Temp