Network Operations Technician – Temp

Strata Networks

Network Operations Technician position troubleshooting broadband, landline, and wireless services for STRATA Networks. Providing technical support and ensuring customer satisfaction in a temporary capacity.

Posted 5/1/2026contractRoosevelt • Utah • 🇺🇸 United StatesMid-LevelSenior💰 $17 - $19 per hourWebsite

About the role

Key responsibilities & impact

Receive and respond to customer calls politely and professionally.
Assist callers of varying technical knowledge with troubleshooting and support.
Diagnose and resolve issues related to STRATA services, including DSL, PON, Coax, Wi-Fi, bandwidth, email, end-user equipment, and wireless services.
Provide remote support and guide customers through technical solutions.
Create, manage, and maintain trouble tickets in a timely and accurate manner.
Dispatch field technicians when necessary.
Follow up with customers to ensure resolution and satisfaction.
Escalate unresolved issues to higher-level support personnel.
Perform additional duties as assigned.

Requirements

What you’ll need

Strong diagnostic and problem-solving skills.
Excellent communication and customer service abilities.
Outstanding organizational and time management skills.
Good knowledge of internet security and data privacy principles.
Above-average technical knowledge of networking equipment, PCs, servers, and printers.
Ability to work independently and collaboratively in a fast-paced environment.
Proven analytical skills with strong attention to detail.
Ability to remain professional and courteous when assisting upset customers.
Flexibility to work days, nights, weekends, and holidays as required.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Strata Networks Website LinkedIn All Job Openings 201 - 500 employees Founded 1953 📡 Telecommunications 👥 B2C 🤝 B2B Telecommunications
B2C
B2B Strata Networks is a regional telecommunications provider that builds and operates fiber and wireless networks for residential and business customers. The company offers high-speed broadband internet, wireless plans (including eSIM), landline voice, phones & devices, data center and network operations center services, and cloud communications/answering services. Strata emphasizes 24/7 technical support, city fiber builds and community engagement through scholarships and charity initiatives. Network Operations Technician – Temp 🔥 1 hour ago 🏢 Roosevelt – Onsite 💵 $17 - $19 / hour ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 🌐 Network Operations Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Receive and respond to customer calls politely and professionally.
Assist callers of varying technical knowledge with troubleshooting and support.
Diagnose and resolve issues related to STRATA services, including DSL, PON, Coax, Wi-Fi, bandwidth, email, end-user equipment, and wireless services.
Provide remote support and guide customers through technical solutions.
Create, manage, and maintain trouble tickets in a timely and accurate manner.
Dispatch field technicians when necessary.
Follow up with customers to ensure resolution and satisfaction.
Escalate unresolved issues to higher-level support personnel.
Perform additional duties as assigned. 🎯 Requirements
Strong diagnostic and problem-solving skills.
Excellent communication and customer service abilities.
Outstanding organizational and time management skills.
Good knowledge of internet security and data privacy principles.
Above-average technical knowledge of networking equipment, PCs, servers, and printers.
Ability to work independently and collaboratively in a fast-paced environment.
Proven analytical skills with strong attention to detail.
Ability to remain professional and courteous when assisting upset customers.
Flexibility to work days, nights, weekends, and holidays as required. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

troubleshootingdiagnostic skillsnetworking equipmentDSLPONCoaxWi-Fibandwidthemail supportend-user equipment

Soft Skills

communication skillscustomer serviceorganizational skillstime managementanalytical skillsattention to detailprofessionalismcourtesyflexibilitycollaboration