Strata Information Group

Consultant

• Provide consultation and support to clients during the implementation of the Ellucian Banner software suite and related applications.
• Troubleshoot and devise creative solutions to client requests regarding the Banner suite.
• Manage multiple clients and projects simultaneously, ensuring timely delivery of solutions based on client priorities.

Technical Consultant

Customer Success Manager

• Provide day-to-day Salesforce administration and user support for assigned clients
• Assist clients with troubleshooting issues, delivering enhancements or new configuration, creating reports and dashboards, managing data – including imports and updates using dataloader or other tools
• Support client requests for declarative Salesforce configuration (e.g. flows, validation rules, dynamic page layouts, security, user management)
• Coordinate and maintain proactive check-ins with clients to cultivate opportunities for enhancements and best practice adoption
• Collaborate with senior consultants to support implementation projects, support solution design and/or user stories, lead or support client training sessions, advise on solutioning that align with your areas of expertise when appropriate, etc.
• Collaborate with Project Manager on task deadlines, user story development, quality assurance testing, etc.
• Gain experience with related applications (FormAssembly, Marketing Cloud, Marketing Cloud Account Engagement, Conga/SDocs, etc.) to support client needs
• Maintain accurate documentation of client environments, configurations, and processes
• Maintain client priority list to have a working list of needs, change management etc.
• Represent SIG professionally and provide excellent customer service to drive client satisfaction
• Participate in internal meetings, knowledge sharing, and training sessions

Salesforce Client Success Consultant

Bookkeeper

• Provide implementation services, including training, functional consulting, and technical support for Banner® at client sites.
• Analyze current HR and payroll processes and suggest ways to utilize technological tools to improve efficiency.
• Review payroll data for accuracy and maximize the functionality of the payroll system.
• Address payroll-related questions and issues in a timely manner.
• Collaborate with college and university stakeholders in a professional manner.

Banner Consultant – HR/Payroll

Security Engineer

• Conduct security, risk, and vulnerability assessments, delivering clear and actionable reports
• Develop, refine, and implement security policies, procedures, and strategic roadmaps for clients
• Act as a virtual CISO, advising clients on governance, risk management, compliance, and incident response readiness
• Educate and guide client stakeholders on security best practices and emerging threats
• Stay current with industry trends, threat intelligence, and regulatory changes to inform client recommendations

Cybersecurity Consultant / vCISO

Analyst

• Respond to and resolve support requests received via Slate Direct, including following internal escalation paths to discover the solution and providing the client with proper external escalation paths with Technolutions when appropriate.
• Respond to and resolve live chat inquiries received from Slate Direct Boost clients.
• Schedule and engage with the client via 1:1 support calls when appropriate to resolve a request.
• Draft and publish documentation using Zendesk based on common Slate Direct request response needs.
• Identify topics for online, virtual, and in-person training opportunities and collaborate with SRT team to prepare training content and curriculum.
• Participate in client training, including SIG Slate Academy.
• Actively engage in Technolutions community forums, posting useful tips and responding to community questions.

Technology Analyst

Financial Planning and Analysis

• Provide Colleague implementation support such as training, functional consulting, and technical support at client sites
• Analyze current business processes and make suggestions to utilize various technological tools to help improve business processes
• Assist clients with the Financial Aid year roll in Colleague
• Assist clients to ensure they follow DOE requirements

Colleague Consultant, Financial Aid

• Provide comprehensive Banner implementation services, including training, functional consulting, and technical support, directly at client sites and remotely from home.
• Conduct in-depth analysis of existing business processes, recommending and implementing technological solutions to enhance efficiency and productivity.
• Troubleshoot technical and functional issues within the Banner Student AR module, ensuring seamless operation for our clients.

Banner Consultant, AR

• Provide consultation and support to clients during the implementation of the Ellucian Banner software suite and related applications
• Troubleshoot and devise creative solutions to client requests regarding the Banner suite
• Manage multiple clients and projects simultaneously, ensuring timely delivery of solutions based on client priorities
• Collaborate closely with functional stakeholders and IT teams to support, maintain, and enhance Ellucian Banner environments
• Ensure Banner systems run smoothly, integrate seamlessly, and evolve to meet the dynamic needs of colleges and universities
• Work remotely with flexible scheduling; travel to client sites as required
• Support and maintain Banner integrations, workflows, and related imaging/document management systems

Banner Consultant, Technical

• Provide implementation services, including training, functional consulting, and technical support for Colleague® at client sites.
• Analyze current HR and payroll processes and suggest ways to utilize technological tools to improve efficiency.
• Review HR and payroll data for accuracy and maximize the functionality of the HRIS and payroll system.
• Address HR and payroll-related questions and issues in a timely manner.
• Maintain understanding of and proficiency in accounting and budgeting, legal environment around employment and taxation, reporting and year-end processes, Colleague Self-Service, and related third party systems.
• Collaborate with college and university stakeholders in a professional manner.

Colleague Consultant, HR/Payroll

• Provide Colleague implementation support such as training, functional consulting, and technical support at client sites.
• Analyze current business processes related to student billing, payments, refunds, and collections. Make suggestions to utilize various technological tools to improve efficiency and compliance.
• Work closely with stakeholders, including student accounts and financial aid personnel, to understand their requirements, challenges, and objectives. Collaborate on solutions that align with institutional policies and regulations.
• Stay current on industry best practices and advancements in Ellucian Colleague and student account technology.
• Propose and implement continuous improvements to optimize the utilization of the Colleague Student Accounts Receivable module.
• Coordinate with internal teams and external stakeholders to ensure successful project delivery within defined timelines.

Colleague Consultant – AR

• Collaborate with business units to understand financial operations and requirements.
• Consult with clients in ways to utilize various technological tools to help improve business processes.
• Configure the Banner financial module to meet business needs.
• Provide expertise in using Banner to improve and automate business processes within the finance office at a college or university.
• Assist in testing and implementation of financial software.
• Troubleshoot issues related to system usage, configuration, and data integrity.
• Provide end-user training and support documentation.
• Keep abreast of industry changes and recommend system enhancements to increase efficiency.

Banner Consultant, Finance

• Collaborate with clients to gather business requirements and translate them into functional specifications for the Ellucian Colleague Student Module
• Configure and implement the Ellucian Colleague Student Module for student registration, academic records, grading, advising, and student lifecycle management
• Provide hands-on configuration, customization, and troubleshooting support for the Ellucian Colleague Student Module
• Develop and document best practices, workflows, and standard operating procedures for using the Student Module
• Assist with system testing, including data migrations, integrations, and post-implementation support
• Deliver training sessions to end users, including staff and faculty, ensuring smooth system adoption
• Provide ongoing support and system maintenance, troubleshooting and resolving issues
• Stay current with updates and new features in Ellucian Colleague and provide recommendations for improvements and optimizations
• Work with cross-functional teams, including technical teams and business stakeholders, to ensure integration with other systems and alignment with institutional goals
• Assist in report generation and analytics related to student data, enrollment, and performance
• Help institutions navigate compliance with data privacy and security standards

Student Consultant

• Provide Ellucian Colleague ERP implementation support such as training, functional consulting, and technical support.
• Analyze current business processes related to general ledger, budgeting, accounts payable/receivable, and financial reporting. Recommend process improvements and leverage technological tools for greater efficiency.
• Work closely with stakeholders, including finance office personnel, to understand their requirements, challenges, and objectives. Collaborate on solutions that align with institutional financial policies and goals.
• Stay current on industry best practices and advancements in Ellucian Colleague and finance technology. Propose and implement continuous improvements to optimize the utilization of the Colleague Finance module.
• Coordinate with internal teams and external stakeholders to ensure successful project delivery within defined timelines.
• Assist in testing and implementation of financial software updates and system upgrades.
• Troubleshoot functional and technical issues within the Colleague Finance module and support data integrity efforts.
• Provide expertise in using Colleague to improve and automate business processes within the finance office at a college or university.
• Troubleshoot issues related to system usage, configuration, and data integrity.
• Provide end-user training and support documentation.

Finance Consultant

• Provide Slate CRM implementation services and general consulting, such as training, functional consulting, troubleshooting, and technical support to a diverse community of higher education clients
• Analyze current business practices and make recommendations to leverage various technology tools to improve business processes for admissions, retention, and advancement
• Ability to adapt to varying challenges and varying levels of user knowledge
• Collaborate closely with higher education clients to design, configure, and implement innovative Slate CRM solutions that support enrollment, communication, and student success strategies
• Significant client-facing engagement, including travel

Slate CRM Consultant

• SIG is seeking expressions of interest for future openings for experienced Ellucian Banner Human Resources and Payroll Consultants.
• Provide implementation services, including training, functional consulting, and technical support for Banner at client sites.
• Analyze current HR and payroll processes and suggest ways to utilize technological tools to improve efficiency.
• Review payroll data for accuracy and maximize the functionality of the payroll system.
• Address payroll-related questions and issues on time.
• Collaborate with college and university stakeholders in a professional manner.