Strata Decision Technology

Customer Support

• Develop and maintain deep expertise in Axiom’s costing methodologies
• Investigate and resolve complex customer cases in Salesforce
• Partner directly with customers’ finance and operational stakeholders
• Review customer data, allocations, and outputs to identify discrepancies
• Work closely with internal Product, Engineering, and Implementation teams
• Contribute to internal and customer-facing knowledge resources
• Identify recurring trends in customer issues and recommend enhancements
• Accurately document all customer interactions and resolutions

Senior Healthcare Costing Support Specialist

Consultant

• Implement significant components of StrataJazz® specific to Contract Analytics, Strategic Pricing, and Episode Analytics at multiple customers across the country.
• Configure user requirements, build and validate payor contract models, validate system functionality, build reports, analyze chargemaster and market data, develop workflows, and test key features of the software.
• Help customers define their business and technical requirements for StrataJazz® and work with customers as a trusted advisor to implement best practices in payor contract modeling, scenario modeling, charge master and market data assessments, reporting tools, and all related analytics.
• Collaborate with Strata's Technical and Engineering Teams to ensure the product is aligned with customer needs.
• Lead onsite and web-based customer training to ensure customers understand specific features and functions related to StrataJazz®.
• Communicate proactively with Strata team members, managers, project managers, and executives on issues and risks that may arise during the project life cycle. Develop and execute action plans to mitigate risks proactively.
• Meaningfully contribute to operational improvement and strategic growth projects to enable Strata to continue to scale operations and continually improve our level of service to customers.
• Work in an Agile environment and learn one of the most widely used and effective methodologies for building and implementing high quality, feature-rich software.

Consultant, Contract Analytics

Machine Learning Engineer

• Read and translate the latest research (e.g., arXiv papers) into production-ready solutions in Python.
• Prototype and iterate on machine learning models, focusing on areas such as regression, causal inference, optimization, and vector embeddings.
• Collaborate with cross-functional teams to embed ML and AI capabilities directly into our software platform.
• Partner with data scientists to design experiments and apply statistical concepts to real-world data.
• Optimize, test, and scale ML models to support mission-critical healthcare analytics.

Senior Healthcare Costing Support Specialist

Consultant, Contract Analytics

Applied Machine Learning Engineer