Strala

Vice President

• Attract, hire and manage high-performance claims teams, workflows, and QA frameworks
• Leads by example - including when necessary personally handling claims to drive optimal customer outcomes and to inform how our AI products are built
• Represent Strala's claims capabilities in sales outreach, RFP, onboarding, and executive discussions
• Leverage your industry network to drive conversations with carriers, MGAs, and captives
• Partner closely with Sales to shape SLAs and delivery models tailored to client needs
• Act as executive sponsor during implementation and long-term customer relationships
• Bring firsthand claims expertise into product and engineering discussions as an active, ongoing contributor to how our AI products get built
• Shape the design of our internal tooling and agentic AI products
• Define key data capture, workflow, and user experience requirements for adjusters so that claims expertise can be captured, structured, and scaled through technology
• Apply real-world insight to determine where AI and automation add value - and where human expertise remains essential

VP, Claims