VP, Claims

Strala

VP of Claims at Strala transforming claims processing with AI. Lead operational teams and product strategy to deliver exceptional outcomes for insurance companies.

Posted 8/3/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in P&C claims management, with a strong focus on building and scaling operational teams and systems. Proficient in leveraging technology, particularly AI and automation, to enhance claims processes and drive optimal customer outcomes.

Highest-signal resume keywords

P&C Claims ManagementClaims Technology ExpertiseAI and Automation IntegrationSenior Leadership ExperienceOperational Team Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ManagementData StrategyOperational Systems DevelopmentAI ToolingAutomation ImplementationWorkflow DesignUser Experience RequirementsClaims Tech Stack KnowledgePerformance Metrics DefinitionCustomer Relationship Management

Soft Skills

LeadershipTrust BuildingStrategic ThinkingEffective CommunicationAdaptability

Industry Keywords

P&C InsuranceClaims ProcessingMGATPACarrierSales OutreachRFPCustomer OnboardingClaims WorkflowContinuous Experimentation

About the role

Key responsibilities & impact

Attract, hire and manage high-performance claims teams, workflows, and QA frameworks
Leads by example - including when necessary personally handling claims to drive optimal customer outcomes and to inform how our AI products are built
Represent Strala's claims capabilities in sales outreach, RFP, onboarding, and executive discussions
Leverage your industry network to drive conversations with carriers, MGAs, and captives
Partner closely with Sales to shape SLAs and delivery models tailored to client needs
Act as executive sponsor during implementation and long-term customer relationships
Bring firsthand claims expertise into product and engineering discussions as an active, ongoing contributor to how our AI products get built
Shape the design of our internal tooling and agentic AI products
Define key data capture, workflow, and user experience requirements for adjusters so that claims expertise can be captured, structured, and scaled through technology
Apply real-world insight to determine where AI and automation add value - and where human expertise remains essential

Requirements

What you’ll need

Minimum of 12+ years experience in P&C claims, ideally spanning auto and liability
5+ years in a senior leadership role at a carrier, TPA, or MGA - preferably during a period of growth or transformation
Proven ability to build and scale operational teams and systems from scratch
Deep understanding of claims tech stacks, data strategy, and automation
Tech-native and genuinely excited by AI - you are fluent working alongside engineers, comfortable with modern AI tooling, and energized by using technology to reinvent how claims are handled
Comfortable in external-facing roles and effective at building long-term trust
Willing to travel
A grounded leader who can operate at both strategic and operational levels
Bonus points if you have previously built a new claims department from scratch or have hands-on experience bringing AI or automation into a claims workflow
You don't just tolerate an ambitious, fast-moving startup culture - you seek it out, embracing the shift from legacy insurance workflows that we are looking to disrupt to continuous experimentation and break-neck execution.

Benefits

Comp & perks

Opportunity to shape a core function from the ground up, with strong ownership and influence on both team and product