STRADE - powered by SR Technics

Customer Services Executive

STRADE - powered by SR Technics

contract

Posted on:

Location Type: Hybrid

Location: Shah Alam • Malaysia

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About the role

  • Communicate with customers, managing RFQs, quotes, and orders to meet 24/7 operational targets.
  • Follow up effectively with customers to ensure smooth revenue generation and handover to other regions.
  • Maximize profitability by managing payment collections and resolving outstanding invoice disputes for assigned accounts while ensuring effective quoting and after-sales support.
  • Serve as the liaison between STRADE and customers, gathering market insights, presenting product offerings, and communicating business opportunities both internally and externally.
  • Focus on expanding business volume through strengthening customer relationships, and increasing the number of transactions, conversion rates, and revenue compared to budgeted targets.
  • Collaborate with internal teams to manage seamless onboarding for sellers and customers on the digital marketplace.
  • Work with the product team to adapt features that promote customer growth and retention.
  • Ensure compliance with company procedures and quality standards in all aspects of work.
  • Foster a collaborative team environment, working efficiently with colleagues across regions to develop a strong team spirit.

Requirements

  • You hold a B.Sc. in a technical or commercial field, or have equivalent experience.
  • You have about 2 years of experience in customer success, relationship management, or e-commerce customer support, with a strong customer focus and solid business acumen.
  • You are comfortable using digital tools and eager to adopt new technologies to enhance customer experience and operational efficiency.
  • Experience with digital collaboration tools like Jira and Confluence is a plus.
  • Experience in aviation industry is a plus.
  • You can perform diverse tasks on the same level of quality and can quickly adapt to changes and new ways of working.
  • You have a systematic and structured approach to work, ensuring efficiency and accuracy in customer interactions and processes.
  • You are fluent in English, both spoken and written.
  • You are a strong communicator and a team player who can also handle individual tasks independently.
  • You bring cultural awareness and experience in working within an international environment.
Benefits
  • Vibrant company culture, centered around our four values “1 Team”, “Extreme Drive”, “Constant Learning” and “Always Real”
  • Hybrid work environment fully supportive of flexibility to arrange your work in line with your lifestyle and personal context
  • Personal and professional development opportunities
  • Benchmark driven compensation rewarding growth
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successrelationship managemente-commerce customer supportbusiness acumenoperational efficiencyquality standardspayment collectionsinvoice dispute resolutionmarket insightscustomer growth
Soft Skills
strong communicatorteam playercultural awarenessadaptabilitysystematic approachstructured approachcollaborativecustomer focusindependenceefficiency
Certifications
B.Sc. in technical fieldB.Sc. in commercial fieldequivalent experience