STRADE - powered by SR Technics

Customer Support

• Communicate with customers, managing RFQs, quotes, and orders to meet 24/7 operational targets.
• Follow up effectively with customers to ensure smooth revenue generation and handover to other regions.
• Maximize profitability by managing payment collections and resolving outstanding invoice disputes for assigned accounts while ensuring effective quoting and after-sales support.
• Serve as the liaison between STRADE and customers, gathering market insights, presenting product offerings, and communicating business opportunities both internally and externally.
• Focus on expanding business volume through strengthening customer relationships, and increasing the number of transactions, conversion rates, and revenue compared to budgeted targets.
• Collaborate with internal teams to manage seamless onboarding for sellers and customers on the digital marketplace.
• Work with the product team to adapt features that promote customer growth and retention.
• Ensure compliance with company procedures and quality standards in all aspects of work.
• Foster a collaborative team environment, working efficiently with colleagues across regions to develop a strong team spirit.

Customer Services Executive

Product Designer

• Own and evolve the UX/UI vision and strategy for our digital products, ensuring a consistent and scalable design foundation
• Establish and evolve design principles, systems, and processes to ensure a consistent, high-quality user experience
• Proactively identify opportunities for improvement and innovation, making forward-looking, data- and business-informed design decisions that drive scalable improvements and innovation.
• Lead hands-on design from concepts to high-fidelity UIs, using wireframes and prototypes to guide discovery and collaboration with Product and Development teams
• Design intuitive interface components — from navigation to widgets — and continuously challenge and refine existing patterns
• Conduct focused user research and usability validation as needed to support design decisions (not as a dedicated research role)
• Champion design best practices and help build a culture of design excellence within the organization
• Stay updated on industry trends and conduct competitor analysis to ensure our design approach remains innovative and future-proof

Customer Services Executive

UX/UI Designer