Strada

Strategic Account Executive

Strada

full-time

Posted on:

Location Type: Remote

Location: Florida • Illinois • United States

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Salary

💰 $100,170 - $186,030 per year

Job Level

SeniorLead

About the role

  • Develop and lead the overall CRM evolution to support business goals across marketing, sales, and service
  • Build and maintain long-term relationships with customers to foster loyalty and satisfaction
  • Serve as the main point of contact for client inquiries, concerns, and feedback
  • Analyse customer data and behaviour to identify trends and opportunities for improvement
  • Develop and implement CRM strategies to enhance customer engagement and retention
  • Collaborate with sales, marketing, and product teams to align customer strategies with business goals
  • Monitor and report on customer satisfaction metrics and KPIs
  • Manage CRM systems and ensure data accuracy and integrity
  • Lead initiatives to personalize customer interactions and improve service delivery

Requirements

  • Bachelor’s degree in Business, Technology, or related field
  • 10+ years of experience in Client Management / Account Management
  • Proven experience in Customer Success, Account Management, or SaaS implementation
  • Strong understanding of SaaS business models and customer lifecycle
  • Excellent communication and relationship-building skills
  • Proficiency with CRM and CS platforms (e.g., Gainsight, Salesforce, HubSpot)
  • Analytical mindset with the ability to interpret customer data and trends
  • Ability to manage multiple accounts and prioritize effectively
Benefits
  • health coverage
  • wellbeing programs
  • paid leave (vacation, sick, parental)
  • retirement plans
  • learning opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRM strategiescustomer data analysiscustomer engagementcustomer retentiondata accuracyKPI monitoringSaaS implementationaccount managementcustomer successcustomer lifecycle
Soft Skills
communication skillsrelationship-buildinganalytical mindsetprioritizationleadershipcollaborationcustomer loyaltyproblem-solvingclient managementservice delivery
Certifications
Bachelor’s degree in BusinessBachelor’s degree in TechnologyBachelor’s degree in related field