Team Lead – Service Administration
stp.one | Simplify Legal Work
full-time
Posted on:
Location Type: Hybrid
Location: Karlsruhe • Germany
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Job Level
Tech Stack
About the role
- Responsible for structures, processes, and service quality
- Leading, coaching, and motivating the team
- Creating clear action plans and prioritizing tasks
- Using KPIs to manage and drive team performance
- Conducting regular one-on-ones
- Promoting cross-team and cross-departmental collaboration
- Developing and maintaining standards, processes, and methodologies
- Responsible for month-end closing activities in the service context
- Training team members on processes, standards, and ways of working
Requirements
- Several years of experience in a comparable role or as a Senior Expert / functional team coordinator in a service, project, or administration environment
- Solid knowledge in establishing, developing, and applying processes, standards, and methodologies
- Advanced Excel skills and proven ability to use them for reporting, analysis, and KPI management
- Experience with common ERP and CRM systems
- Strong business acumen
- Experience coordinating and managing tasks, projects, or service-related initiatives using metrics/KPIs
- Strong problem-solving and conflict-management skills
- Strong communication skills in German and English
- Willingness to travel (approximately once per quarter)
Benefits
- Annual training budget and defined career paths
- Employee referral bonus
- Mobility options: e.g., bike leasing, subsidized public transportation
- Workation: up to 30 days per year within the EU
- Ergonomic computer glasses
- Tax-free fringe benefits
- Events & company parties (summer party, annual kick-off, etc.)
- Flexible working models (hybrid, home office, part-time, etc.)
- English courses for all levels
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
advanced ExcelKPI managementreportinganalysisprocess developmentstandards applicationmethodologies application
Soft Skills
leadershipcoachingmotivationproblem-solvingconflict managementcommunication