Stowe Family Law LLP

Support Engineer

• Work with the IT team to maintain and improve Stowe Family Law's IT, communications, mobile and cloud infrastructure.
• Receive, process, prioritise and resolve IT issues from staff in a timely and cost-effective manner.
• Log work accurately in the IT service management platform, including outcomes, resolutions and useful knowledge base content.
• Escalate issues to internal specialists or external suppliers where required, while retaining ownership and ensuring progress is communicated.
• Administer and support users across Microsoft 365, Exchange, Entra ID, Active Directory, Intune, Teams and SharePoint.
• Support Salesforce users and work with relevant teams or suppliers to resolve application and access issues.
• Support telephony, contact and communications systems, including Vonage and RingCentral.
• Troubleshoot hardware, peripherals, laptops, mobile devices, network connectivity, printing and office equipment.
• Maintain excellent relationships with office partners, managing partners, facilities contacts, suppliers and internal stakeholders.
• Keep up to date with developments in legal technology, AI applications, cloud services and modern support practices.

IT Support Engineer