Storyblok

Systems & Workplace Operations Specialist I

Storyblok

full-time

Posted on:

Location Type: Remote

Location: Anywhere in Latin America

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Tech Stack

Jamf

About the role

  • Provide first-line support for basic access and device requests, escalating technical issues to the Senior Tech Ops Specialist as required.
  • Support internal tools and workflows (Slack ticketing, Google Workspace / Microsoft 365 and Okta) from an administrative and coordination perspective.
  • Manage user administration tasks such as onboarding/offboarding requests, access changes and account updates.
  • Assist with laptop and device setup coordination, distribution and returns, and maintain MDM and asset records.
  • Maintain hardware and software inventory data and ensure accurate tracking of company assets.
  • Support the maintenance of IT documentation, guides and internal knowledge base content.
  • Act as an additional point of contact for Workplace requests via Slack workflows and ticket queues.
  • Maintain workplace systems, access tools, inventory trackers and asset management logs.
  • Support onboarding and offboarding for workplace equipment, access and facilities-related tools.
  • Maintain accurate records, requests and approvals within workplace workflows and tools.
  • Create, update and maintain documentation, process guides, dashboards and trackers.
  • Perform high-volume and high-accuracy data entry across Workplace, Tech workflows (support/cover).
  • Responsible for accurate data entry and user access management within the organisation’s Vendor Management platform, ensuring data integrity, completeness and ongoing system governance.
  • Support scheduling, coordination of requests and internal communications.
  • Assist with ad-hoc procurement, operational and improvement projects as required.

Requirements

  • 2+ years of administrative or operations experience, ideally supporting multiple functions.
  • Tech oriented university degree is an advantage
  • Strong organizational and multitasking skills with excellent attention to detail.
  • Must have first-line IT Support experience
  • Comfortable using tools like Google Workspace (Admin, Docs, Sheets, Slides), Slack, Notion and project management tools
  • Familiarity with SSO tools like Okta or similar
  • Familiarity with MDM tools like JAMF or Kandji and wider asset management
  • Familiarity with procurement or finance systems (e.g., NetSuite, or Gatekeeper) is a plus.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and handle sensitive information with discretion.
  • Ability to mitigate unforeseen problems creatively and effectively
  • Prioritization and project management skills
  • Very well-structured working style
  • A positive attitude and the ability to work in a high-paced environment.
  • Comfortable working within tight timelines, and the ability to be flexible.
  • Must enjoy learning new things.
  • Comfortable working cross-functionally, collaborating effectively with internal stakeholders across departments.
Benefits
  • Monthly remote work stipend (home internet costs, electricity). Home office equipment package right at the start (laptop, keyboard, monitor…)
  • Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding
  • Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays
  • Personal development fund for courses, books, conferences, and material
  • VSOP (Virtual Stock Option Plan)
  • The annual international team-building trip, quarterly and monthly online get-togethers
  • As a fully remote company, with work-life balance at its core, you’ll enjoy flexible schedules
  • An international team that loves to have fun at work and works hard together to accomplish shared goals
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
first-line IT supportuser administrationdata entryasset managementprocurementproject managementdocumentationworkflow managementinventory trackingsystem governance
Soft Skills
organizational skillsmultitaskingattention to detailcommunication skillsinterpersonal skillsproblem-solvingprioritizationindependenceflexibilitypositive attitude