Retail Director
Story Cannabis
full-time
Posted on:
Location Type: Remote
Location: Arizona • Maryland • United States
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Job Level
About the role
- Lead, coach, and develop a team of Regional and Retail Operations leaders and District Managers, building strong bench strength and succession plans.
- Ensure consistent leadership expectations, performance management, and professional development across all retail management levels.
- Foster a culture of accountability, collaboration, and continuous improvement aligned with Story’s values and support VP of Retail.
- Serves as the primary owner of national retail operational governance, including SOP, compliance execution standards, audit readiness, and system adoption.
- Ensures operational issues are resolved through regional /district leadership rather than direct store-level intervention
- Partner closely with Marketing, Merchandising, HR, Compliance, IT, Finance, and Supply Chain to ensure retail needs are supported and brand standards are upheld.
- Act as a key liaison between corporate strategy and field execution, ensuring alignment, clarity, and follow-through.
- Partner with retail leadership to support sales growth, labor optimization, and margin improvement initiatives.
- Support budgeting, forecasting, and labor management efforts by ensuring operational alignment to financial targets.
- Analyze sales data, market performance, and customer insights to inform operational improvements and strategic decisions.
- Own and evolve the national retail operating model, ensuring consistent execution of standards, SOPs, and best practices across all markets.
- Develop, implement, and continuously improve standard operating procedures (SOPs), internal processes, and compliance training for all retail locations.
- Review daily, weekly, and monthly performance metrics across all stores, identifying trends, risks, and opportunities; drive corrective action plans where performance gaps exist.
- Oversee inventory, point-of-sale, and compliance systems to ensure accuracy, adoption, and audit readiness across all markets.
- Develop and execute standardized audit programs to enforce compliance, operational discipline, and reporting accuracy.
- Act as a liaison between corporate strategy and field execution.
Requirements
- Bachelor’s degree in business, Management, Marketing, or a related field preferred.
- 10+ years of progressive retail leadership experience within a multi-unit, multi-state environment; cannabis industry experience strongly preferred.
- Proven experience scaling retail operations in a high-growth organization.
- Strong working knowledge of cannabis-specific POS and compliance systems (e.g., Dutchie, Metrc, Treez).
- Demonstrated ability to lead through influence, drive change, and execute at both strategic and tactical levels.
- Highly analytical and detail-oriented with strong operational and financial acumen.
- Exceptional communication, interpersonal, and leadership skills.
- Ability to thrive in a fast-paced, highly regulated, and evolving environment.
- Willingness and ability to travel regularly across national markets.
Benefits
- Paid time off (PTO) including 8 paid holidays per year*
- Medical Insurance, which includes a 100% company paid option for employees*
- Dental Insurance, which includes a 100% paid option for employees*
- Vision Insurance, which includes a 100% paid option for employees *
- 401k retirement savings plan*
- Company paid Short-Term & Long-Term disability*
- Company paid Life Insurance*
- Employee Assistance Program (EAP)
- Employee referral program
- Commuter benefits*
- Product discounts
- Additional compensation incentives (tips, bonuses, etc.)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
retail operationsperformance managementbudgetingforecastinglabor managementdata analysiscompliance trainingaudit programsstandard operating proceduresinventory management
Soft skills
leadershipcommunicationinterpersonal skillsanalytical skillsdetail-orientedinfluencechange managementcollaborationaccountabilitystrategic execution