Stora

Customer Success Manager

• Onboard new customers across EU markets, guiding them through setup and training
• Support customers via email, chat, video and in person—especially where language or local context matters
• Build long-term relationships by proactively engaging with your assigned accounts
• Monitor account health, usage, and risks
• Help operators get more value from Stora, surfacing opportunities and promoting key features
• Use tools like HubSpot, Notion, and Stripe to track progress and inform decisions
• Partner with Product, Sales, and Support to improve customer experience and drive roadmap priorities

Customer Success Manager, Multilingual – EU Markets