Customer Success Manager, Multilingual – EU Markets

Stora

Customer Success Manager onboarding and supporting operators in EU markets for the self storage software platform Stora. A key role in enhancing customer experience and business growth.

Posted 4/14/2026full-timeRemote • 🇮🇪 IrelandMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Onboard new customers across EU markets, guiding them through setup and training
Support customers via email, chat, video and in person—especially where language or local context matters
Build long-term relationships by proactively engaging with your assigned accounts
Monitor account health, usage, and risks
Help operators get more value from Stora, surfacing opportunities and promoting key features
Use tools like HubSpot, Notion, and Stripe to track progress and inform decisions
Partner with Product, Sales, and Support to improve customer experience and drive roadmap priorities

Requirements

What you’ll need

Fluent English, plus professional fluency in at least two of the following languages: French, Spanish, or German
Experience in Customer Success, Account Management, Onboarding, Implementation, Support, or a similar customer-facing SaaS role
Strong communication skills, with the ability to explain software clearly and confidently to a range of customers
A structured, organised approach and the ability to manage multiple customers, priorities, and follow-ups at once
Good commercial instinct, with the ability to spot risks, identify opportunities, and help customers get real value from the platform
Confidence working cross-functionally with teams such as Product, Sales, and Support
Comfort using systems and tools to stay organised, track progress, and make sound decisions

Benefits

Comp & perks

Competitive salary
Share options
35 days holiday
Private health insurance (for you + family)
Company Pension plan
Remote with optional office access
Apple hardware

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessAccount ManagementOnboardingImplementationSupportSaaS

Soft Skills

strong communication skillsstructured approachorganisational skillsability to manage multiple prioritiescommercial instinctcross-functional collaboration