Stora

Customer Success Manager, Multilingual – EU Markets

Stora

full-time

Posted on:

Location Type: Remote

Location: Ireland

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About the role

  • Onboard new customers across EU markets, guiding them through setup and training
  • Support customers via email, chat, video and in person—especially where language or local context matters
  • Build long-term relationships by proactively engaging with your assigned accounts
  • Monitor account health, usage, and risks
  • Help operators get more value from Stora, surfacing opportunities and promoting key features
  • Use tools like HubSpot, Notion, and Stripe to track progress and inform decisions
  • Partner with Product, Sales, and Support to improve customer experience and drive roadmap priorities

Requirements

  • Fluent English, plus professional fluency in at least two of the following languages: French, Spanish, or German
  • Experience in Customer Success, Account Management, Onboarding, Implementation, Support, or a similar customer-facing SaaS role
  • Strong communication skills, with the ability to explain software clearly and confidently to a range of customers
  • A structured, organised approach and the ability to manage multiple customers, priorities, and follow-ups at once
  • Good commercial instinct, with the ability to spot risks, identify opportunities, and help customers get real value from the platform
  • Confidence working cross-functionally with teams such as Product, Sales, and Support
  • Comfort using systems and tools to stay organised, track progress, and make sound decisions
Benefits
  • Competitive salary
  • Share options
  • 35 days holiday
  • Private health insurance (for you + family)
  • Company Pension plan
  • Remote with optional office access
  • Apple hardware
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessAccount ManagementOnboardingImplementationSupportSaaS
Soft Skills
strong communication skillsstructured approachorganisational skillsability to manage multiple prioritiescommercial instinctcross-functional collaboration