Stonebranch

Systems Engineer II

Stonebranch

full-time

Posted on:

Location Type: Remote

Location: India

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Tech Stack

Cyber SecurityLinuxPythonUnix

About the role

  • Provide Level 1 and Level 2 support for Stonebranch products.
  • Gain exposure to handling Level 3 support issues and liaise with Level 3 support when necessary.
  • Provide prompt and accurate feedback to both external and internal customers.
  • Ensure issues are correctly categorized and SLAs are fulfilled.
  • Follow standard procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Maintain positive and professional relationships with customers.
  • Install software and related requirements across various operating systems.
  • Recreate complex customer scenarios for troubleshooting.
  • Identify, document, and report product defects.
  • Suggest complex workarounds to bypass known issues.
  • Screen and recommend product enhancements.
  • Engage in creative and systematic problem-solving approaches.
  • Occasionally receive guidance from senior team members on complex matters.
  • Create and maintain QMS (Quality Management System) documentation.
  • Track work items and requests using modern incident reporting systems.
  • Communicate and collaborate effectively within a globally distributed team.

Requirements

  • Bachelor’s degree in Computer Science, Computer Engineering, CIS/MIS, Cybersecurity, Business, or a related field — or equivalent IT experience.
  • 3–7 years of experience in a Technical or Product Support role.
  • Strong troubleshooting skills (required).
  • Solid understanding of IT infrastructure and operating systems such as UNIX/Linux and Windows Server (z/OS experience is a plus).
  • Intermediate scripting ability (Batch, Bash, Python preferred).
  • Basic knowledge of web application containers (e.g., Tomcat).
  • Familiarity with workload automation systems (preferred).
  • Basic networking knowledge.
  • Ability to diagnose and resolve issues systematically and efficiently.
  • Strong analytical thinking with attention to technical details.
  • Proactive and resourceful in identifying solutions and improvements.
  • Customer-oriented service attitude.
  • Excellent communication and collaboration skills.
  • Strong command of English, both written and verbal.
Benefits
  • Work Flexibility: Enjoy the benefits of a remote-first role, with the autonomy to manage your schedule and collaborate with talented colleagues across the globe.
  • Career Growth: Build your career with a company recognized as one of the Atlanta Journal-Constitution’s Top Workplaces 2022, 2023, and 2025.
  • Connected Culture: Be part of an open, innovative environment where your ideas are valued and your impact is visible.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootingscriptingBatchBashPythonUNIXLinuxWindows Serverweb application containersnetworking
Soft skills
analytical thinkingattention to detailproblem-solvingcustomer-orientedcommunicationcollaborationproactiveresourcefulrelationship managementfeedback
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in Computer EngineeringBachelor’s degree in CIS/MISBachelor’s degree in CybersecurityBachelor’s degree in Business