Account Executive – Inactive Clients (Churn)
Stone & Company
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • Brazil
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About the role
- Manage the customer base within your portfolio after the negotiation with the client has concluded.
- Identify opportunities and solution needs for the client's business, generating value.
- Analyze the performance indicators of your portfolio daily.
- Proactively contact clients to map performance and ensure the completion of negotiations.
- Create an organized, strategic routine to anticipate potential new churns.
- Communicate with the Product, Risk, and Customer Service teams to resolve issues, sell, and implement new solutions.
Requirements
- Results- and target-oriented.
- Analytical skills.
- Excellent communication and interpersonal skills.
- Proactivity and resilience to solve problems and propose improvements.
- Organizational skills to manage your activities and client pipeline.
Benefits
- 🩺 Health and Dental Insurance
- 🏥 Digital Hospital: We have a multidisciplinary medical team, therapists, and a health team available 24/7 in a fast and convenient way
- 🥗 Meal and/or Food Voucher
- 💪 Wellhub
- 👶 Childcare Allowance - for children up to 5 years and 11 months
- 💚 Life Insurance
- 🚗 Transportation Voucher
- 🌴 SESC benefits program
- 💰 Fixed Salary
- 💲 Variable Compensation (in some positions)
- ✏️ Education Benefit - Internal platform with access to books, podcasts, trainings, and video lessons for self-development (Studa and StoneCo Library)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
results-orientedtarget-orientedanalytical skillsexcellent communication skillsinterpersonal skillsproactivityresilienceorganizational skills