Mid-level Operations Analyst
Stone & Company
full-time
Posted on:
Location Type: Hybrid
Location: Sao Paulo • Brazil
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About the role
- Act as the front line for onboarding new clients, ensuring an organized and efficient process.
- Coordinate the onboarding process, liaising between internal teams, health insurers/providers, and clients.
- Ensure that all onboarding steps are completed within the established deadlines.
Requirements
- Lead the onboarding process for new clients, ensuring organization and adherence to deadlines.
- Serve as the interface with health insurers/providers, internal teams, and clients, ensuring alignment of information.
- Monitor registration changes, document submission, and beneficiary eligibility.
- Ensure correct configuration of data in the system and track onboarding stages.
- Support clients during onboarding by answering questions and guiding them through operational processes.
- Monitor onboarding KPIs and address any inconsistencies or outstanding issues.
- Contribute to the continuous improvement of operational processes.
Benefits
- Health and Dental Insurance
- Digital Hospital: access to a multidisciplinary medical team, therapists, and a healthcare team available 24/7 for fast and convenient support
- Meal and/or Food Allowance (Flash)
- Gympass/Wellhub
- Childcare Allowance — for children up to 5 years and 11 months
- Pet Allowance
- Férias&CO (vacation benefit)
- Birthday day off and a day off for your child's birthday (for children up to 11 years old)
- Life Insurance
- Transport Voucher (for on-site positions only)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
organizationcommunicationcoordinationleadershipmonitoringproblem-solvingclient supportprocess improvement