Stolt-Nielsen Limited

Inland Operations Coordinator

Stolt-Nielsen Limited

full-time

Posted on:

Location Type: Hybrid

Location: Mandaluyong • Philippines

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • The Inland Operations Coordinator role is responsible for efficiently managing interactions with suppliers and customers, meticulously maintaining records, and ensuring that operations run smoothly while adhering to safety regulations.
  • The role is pivotal in resolving issues and facilitating effective communication among STC, our suppliers, and our customers.
  • As part of your responsibilities, you will also assist the Operations Team Leads with various projects as they arise and maintain clear and precise communication with local operational teams.
  • Furthermore, you are expected to fully embrace and uphold STC's policies, mission, and vision, actively contributing to the success of the group.
  • Order Management – Process customer bookings received via various channels (Web, EDI, API & Email), ensuring timely and correct handling of the booking - ensuring KPI’s are met.
  • Export Documentation – Punctual and precise handling of shipping instructions in alignment with STC’s quality procedures.
  • Coordinate the accurate processing and distribution of shipping instructions and ensure that any documentation related to additional charges, such as manifest corrections, are advised timely to customers.
  • Follow up with ocean carriers regarding amendments and ensure timely receipt of Bill of Lading.
  • Ensure the system contains all necessary updates and relevant information to successfully ship the container.
  • Import Documentation – Monitor & control the end-to-end process for imports.
  • This includes verifying estimated arrival information, sending documentation to the customer, and creating/distributing release instructions to the ocean carriers and terminals.
  • Invoicing – Ensure STC’s billing procedures are executed with precision and efficiency.
  • Issue invoices for additional charges to customer in accordance with STC’s additional charge tariff and/or per customer specific billing requirements.
  • Inland Coordination – Plan, coordinate and oversee the inland element of exports/imports to ensure timely loading and delivery using the most appropriate transport route and mode of transportation.
  • Compliance & Safety – Register events/non-conformities when suppliers fail to meet STC’s and/or customers’ expectations for quality of service.
  • Contribute to the identification of root cause, corrective, and preventive action where necessary.
  • Uphold compliance with industry regulations and safety standards, ensuring all operations are conducted in a safe and responsible manner.
  • Minor Issue resolution – Identify solutions to minimize disruptions in the logistic process such as delays, route changes, incidents.

Requirements

  • Bachelor’s degree and with at least 2 years of experience working in a logistics/shipping company in a similar role.
  • Must have a proven record of excellent work quality and accuracy.
  • Must have experience working in an international environment.
  • Fluent in English and preferably 1 regional language.
  • Strong communication and interpersonal skills with the ability to effectively convey information to suppliers, customers, and internal teams.
  • Meticulous in maintaining accurate documentation with a keen eye for identifying errors and discrepancies.
  • Ability to actively engage in problem resolution with a capacity to think critically and propose solutions.
  • Desire to continuously acquire new knowledge and skills relevant to the role, with a growth mindset and a commitment to personal development.
Benefits
  • Competitive pay, perks and benefits package.
  • Hybrid work set-up.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
order managementexport documentationimport documentationinvoicingshipping instructionsKPI managementlogistics coordinationproblem resolutiondocumentation accuracyroot cause analysis
Soft skills
communication skillsinterpersonal skillsattention to detailcritical thinkingproblem-solvingteam collaborationcustomer serviceadaptabilitygrowth mindsetpersonal development