STLFLIX

Analyst

• Ensure an exceptional experience for mentees by working closely, in an organized and proactive manner throughout the entire journey, strengthening relationships and contributing to client retention and satisfaction.
• Lead the onboarding of new mentees, ensuring a structured and welcoming entry.
• Closely monitor the customer journey, track engagement, and anticipate needs.
• Serve as the point of contact between mentees and mentors, ensuring alignment and smooth communication.
• Manage scheduling, communications, and operational routines of the mentorship program.
• Execute follow-ups and reminders, and support requests related to payments and program organization.
• Provide support during meetings and live sessions, ensuring a positive experience for participants.
• Keep records and controls up to date in internal tools.
• Act proactively to retain customers and strengthen relationships with the user base.
• Collaborate with the internal team to continuously improve the customer experience.

Customer Experience Analyst – High Ticket