Stitch

Solution Architect – Loyalty

Stitch

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Lead requirements gathering and Talon.One design efforts to ensure that client use cases are fully solutioned for and operational in Talon.One.
  • Lead full Talon.One deployments, including deployment configuration, campaign rules and effects configuration, and loyalty program design and implementation.
  • Go through Braze enablement in order to support Braze campaigns and migrations from legacy platforms.
  • Design integration blueprints to connect Talon.One with systems like mobile apps, POS systems, websites, Braze, data warehouses, CDPs authentication providers, and other client systems.
  • Audit existing loyalty infrastructure and offer recommendations and optimization to promote “best in-class” use of Talon.One.
  • Conduct QA and manage the cutover from incumbent platforms to fully operational Talon.One logic.
  • Collaborate with client developers to guide integration builds, review SDK implementations, and unlock new Talon.One use cases.
  • Support other team members’ enablement on Talon.One
  • Lead documentation and training to ensure client teams are confident using Talon.One independently.
  • Produce supporting artifacts like deployment blueprints, data catalogs, and technical documentation.
  • Support change management by advising on new roles, writing job descriptions, and helping interview candidates.
  • Collaborate with Stitch Business Strategists, PMs, and Lead Architects to execute client migrations smoothly.
  • Lead discovery and solution design sessions for loyalty and promotion use cases.
  • Leverage loyalty platform and industry expertise to, Bring continued enablement, new ideas, recommendations, and solution write-ups to other Solution Architects directly, within projects, or during office hours
  • Effectively manage your time to achieve quarterly billable hour targets
  • Stay informed about the latest advancements in Talon.One, Braze, and their technology integration partners, as well as other relevant technologies in the marketing technology space by earning and maintaining additional certifications
  • Occasionally travel, up to 20%, to client sites to actively participate in strategic discussions with a high level of engagement
  • Perform additional duties as assigned and needed

Requirements

  • 5+ years of experience working with loyalty platforms, marketing platforms, or promotions engines.
  • Deep hands-on experience configuring and deploying Loyalty platforms across complex ecosystems.
  • Strong technical skills in system integration (APIs, SDKs), with experience connecting martech tools like Braze, data warehouses, websites, POS systems, CDPs and other systems.
  • Proven ability to design and implement scalable, real-time customer session workflows.
  • Ability to articulate marketing technology best practices and translate them into practical implementation recommendations
  • Agility to adapt and consult on areas or new technologies that may be unfamiliar to you, embracing challenges with enthusiasm and curiosity
  • Strong prioritization and time management skills, thriving in a fast-paced, deadline-driven environment
  • Excellent strategic and technical thinking, enabling you to envision holistic solutions that align with customer objectives and navigate complex situations with confidence
  • Proven ability to manage multiple concurrent customer engagements successfully, balancing priorities and resources effectively
  • Confidence in leading customer-facing discussions and presentations, inspiring trust, and conveying expertise while effectively managing expectations
  • Ability to travel up to 20%
Benefits
  • Medical, dental, vision, and life insurance
  • 401k with company match
  • Flexible PTO policy
  • Monthly tech stipend
  • Paid parental leave
  • In-person onboarding experience at our HQ in Indianapolis, Indiana
  • Mental well-being support
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Talon.OneBrazesystem integrationAPIsSDKsloyalty program designcampaign rules configurationdata warehousesCDPsreal-time customer session workflows
Soft Skills
time managementstrategic thinkingtechnical thinkingprioritizationconsultingcommunicationleadershipadaptabilityproblem-solvingcollaboration