Stitch

Client Partner

• Own the existing sales growth and expansion strategy for a portfolio of high-potential client accounts, acting as a trusted advisor through strategic thinking and prescriptive recommendations related to marketing strategy, martech, and process optimization.
• Transition ownership of accounts from new logo Solution Leads, focusing on multiple accounts with the greatest potential
• Plan on-site client visits at least once a quarter
• Spearhead efforts to grow bookings within our existing client base, maximizing the opportunity for recurring services
• Work closely with the Delivery team, proactively seeking insights for referrals and driving upsells
• Take the initiative to collaborate with internal teams to allocate resources effectively, ensuring that projects are staffed appropriately to meet clients' growing needs
• Utilize your B2B sales expertise to negotiate contracts with existing customers and successfully close deals
• Showcase the ongoing value of our services, aiming to exceed quarterly bookings targets.
• Contribute to our go-to-market strategy by identifying opportunities for market expansion within Braze's business
• Gain insights on client issues, communicate resolutions, and provide product feedback to our Delivery team
• Become an expert in Braze and its technology partners to anticipate customer needs and questions effectively

Backend Engineer

• Lead full Talon.One deployments, including platform configuration, rules and effects logic, and loyalty program design.
• Go through Braze enablement in order to support Braze campaigns and migrations from legacy platforms
• Design integration blueprints to connect Talon.One with systems like mobile apps, POS, CMS, Braze, Databricks, authentication providers, and gift card vendors.
• Build workflows using Talon.One endpoints and custom events to solve for scenarios like “Forgot to Scan” and reward history access.
• Conduct QA and manage the cutover from legacy platforms like Paytronix to fully operational Talon.One logic.
• Collaborate with client developers to guide integration builds, review SDK implementations, and unlock new Talon.One use cases.
• Support other team members’ enablement on Talon.One
• Refactor Braze campaigns to leverage Talon.One logic and simplify triggered communications (e.g., tier changes or points expiration).
• Lead documentation and training to ensure client teams are confident using Talon.One independently.
• Produce supporting artifacts like deployment blueprints, data catalogs, and technical documentation.
• Support change management by advising on new roles, writing job descriptions, and helping interview candidates.
• Collaborate with Stitch Business Strategists, PMs, and Lead Architects to execute client migrations smoothly.
• Lead discovery and solution design sessions for loyalty and promotion use cases.
• Bring continued enablement, new ideas, recommendations, and solution write-ups to other Solution Architects directly, within projects, or during office hours
• Effectively manage your time to achieve quarterly billable hour targets
• Stay informed about the latest advancements in Talon.One, Braze, and Braze’s technology integration partners, as well as other relevant technologies in the marketing technology space by earning and maintaining additional certifications
• Occasionally travel, up to 20%, to client sites to actively participate in strategic discussions with a high level of engagement
• Perform additional duties as assigned and needed

Loyalty Platform Architect

Marketing

• Your role will make a huge impact across Stitch because you’ll be supporting a team of highly experienced consultants to ensure they can do their best work, while also acting as a strategic partner on our Tier 1 accounts.
• As a Delivery Director, you’ll lead and coach a group of 15 talented consultants across multiple delivery disciplines, including Solution Architects, Marketing Strategists, Business Strategists, Technical Producers (Email Developers), and more. You’ll help them grow, stay inspired, and feel supported, all while fostering a high-performance culture built on accountability, collaboration, and continuous learning.
• Drive a high-performance culture by setting clear expectations, providing consistent feedback, celebrating wins, and holding space for continuous improvement.
• Conduct meaningful 1:1s and quarterly career conversations focused on professional growth, well-being, and long-term success.
• Act as a strategic Delivery partner on a set of Tier 1 accounts, ensuring delivery excellence and alignment across teams.
• Lead communications with executive-level stakeholders to maintain trust, transparency, and strategic alignment.
• Observe trends across accounts to identify opportunities for process improvement, skill growth, and knowledge sharing.
• Collaborate cross-functionally with Client Partners and Delivery leadership to maintain visibility into team health, staffing capacity, and account outcomes.
• Manage time-off requests and timesheet approvals
• Lead or co-lead office hours sessions to drive team knowledge sharing.
• Occasionally travel, up to 20% to various locations as required
• Perform additional duties as assigned and needed

Marketing Technology Consulting Director

Software Engineer

• Craft mobile-responsive email campaigns using HTML, CSS, and dynamic scripting languages (like handlebars and liquid)
• Partner with Solution Architects and Strategists to execute seamless Braze implementations that connect data, creativity, and strategy.
• Efficiently prepare Photoshop files, including expertly slicing and resizing images as needed
• Translate other templating languages, such as Handlebars and Ampscript, to Liquid
• Create detailed campaign documentation, including customized work instructions tailored to each client
• Complete thorough quality assurance processes on the emails you and other Stitchers develop to ensure we are delivering the best emails for our clients
• Perform work in external platforms based on client needs
• Prepare for new accounts and meetings in advance by reading and understanding the scope of work, and doing any appropriate research to support the client.
• Be a leader in discovery, solutioning, best practices, and change management within your client accounts
• Enrich working relationships by completing commitments within the required timeframes and bringing additional insights and recommendations to every scenario
• Bring new ideas, recommendations, and solution write-ups to other Technical Producers directly, within projects, or during office hours
• Maintain effective communication with clients, addressing email revisions and other production-related matters promptly
• Effectively manage your time to achieve quarterly billable hour targets
• Stay informed about the latest advancements in Braze and its technology integration partners, as well as other relevant technologies in the marketing technology space by earning and maintaining a minimum of 2 Braze certifications, including the Braze Marketer certification
• Occasionally travel, up to 20%, to client sites to actively participate in strategic discussions with a high level of engagement
• Perform additional duties as assigned and needed

Email Developer

• Consult alongside Solution Architects, Business Strategists, and Marketing Strategists to deliver Braze-centered marketing solutions
• Craft mobile-responsive email campaigns using HTML, CSS, and dynamic scripting languages (like handlebars and liquid)
• Efficiently prepare Photoshop files, including expertly slicing and resizing images as needed
• Translate other templating languages, such as Handlebars and Ampscript, to Liquid
• Create detailed campaign documentation, including customized work instructions tailored to each client
• Complete thorough quality assurance processes on emails developed by you and other Stitchers
• Perform work in external platforms based on client needs
• Prepare for new accounts and meetings by reading and understanding scope of work and performing research
• Lead in discovery, solutioning, best practices, and change management within client accounts
• Maintain effective communication with clients, addressing email revisions and production-related matters promptly
• Effectively manage time to achieve quarterly billable hour targets
• Stay informed about Braze and integration partners by earning and maintaining a minimum of 2 Braze certifications, including the Braze Marketer certification
• Occasionally travel, up to 20%, to client sites and participate in strategic discussions
• Perform additional duties as assigned and needed

Sales

• Collaborate with Sales (Solutions) and Marketing teams to design and produce proposals, proofs of concept, and pitch decks that help win enterprise deals
• Translate complex ideas into clear, compelling, and visually engaging client-facing materials
• Maintain and evolve templates and brand systems to streamline the pitch and proposal process
• Ensure all sales collateral meets Stitch’s standards of quality, polish, and clarity
• Support multimedia content production — including simple video editing, audio editing, and social media graphics
• Coordinate client gifting requests and logistics that enhance client and prospect experiences
• Assist with branded event collateral, swag, and ad hoc creative production needs
• Manage multiple tasks and deadlines, balancing both structured and fast-turnaround work
• Take on production design tasks (resizing graphics, prepping files, organizing assets) to keep larger creative projects moving forward
• Manage in-office tasks like shipping swag, supporting internal events, and helping with internal communications
• Brainstorm and contribute creative ideas for visual campaigns, social content, and marketing initiatives

Creative Specialist, Sales

Solutions Engineer

• Lead and coach Solution Consultants across the US and UK, providing mentorship, feedback, and growth opportunities.
• Assess the current team and make recommendations for future hiring to strengthen and scale the function.
• Foster a culture of collaboration, innovation, and continuous improvement within the team.
• Actively support accounts and deals, contributing directly to revenue goals.
• Partner with Solution Leads and Client Partners to design Braze-centric solutions that meet client needs and set us apart in the market.
• Provide thought leadership and expertise in both net new business pursuits and expansion within existing accounts.
• Serve as the primary Solution Consultant on select accounts, ensuring consistent client engagement and satisfaction.
• Drive solution design and strategy throughout the sales cycle, from discovery to close.
• Build trusted relationships with client stakeholders, including executive sponsors, by providing technical expertise and strategic insights.
• Partner with Delivery teams post-sale to ensure seamless handoff, solution adoption, and ongoing client success.
• Provide expert guidance on technical and functional aspects of solutions, ensuring alignment with client objectives and best practices.
• Collaborate on pricing strategies and SOW development, ensuring competitive and compelling proposals.
• Anticipate client questions, nurture relationships, and help drive confidence with executive stakeholders.
• Partner with Delivery leadership to ensure seamless handoffs and project success.

Lead Solution Engineer

Manager

• Build and execute the entire learning framework that fuels the success of our growing team.
• Design a scalable learning and enablement strategy from the ground up, helping our team thrive as they onboard into their roles and grow into confident, effective consultants and client partners who consistently deliver exceptional outcomes to our clients.
• Partner closely with leadership across delivery and sales as well as our operations team to build holistic programs that go beyond checklists by embedding core competencies, elevating best practices, and creating a rhythm of ongoing learning and improvement across our team.
• Own and deliver the end-to-end process for learning and talent development for the team.
• Design and implement scalable programs, playbooks, and frameworks that drive knowledge, consistency, and operational excellence across the team and help them grow in their skill set.
• Ensure our people managers are equipped to help each new Stitch onboard successfully into their specific role by creating scalable learning pathways and programs. You’ll be leading several of these as our Stitchers travel onsite for their first week and partnering with business leaders to ensure subject matter experts are co-faciliators as needed.
• Continually centralize general and role specific knowledge in our knowledge hub to ensure relevant, easy-to-access documentation across tools, processes, and best practices.
• Develop metrics to assess development effectiveness in achieving our business goals and use insights to iterate and evolve programs.
• Champion a culture of learning and curiosity across the team, with regular learning forums, content refreshes, and skill-building initiatives.
• Partner with the People team to ensure skills development aligns with career pathways and performance expectations.

Learning and Development Manager

Director

• Lead strategic client engagements as an Associate Principal consultant while owning people management.
• Build 1:1 relationships with consultants, providing guidance and mentorship.
• Drive quarterly career development discussions with direct reports.
• Act as go-to for people escalations and partner with Client Partners for account escalations.
• Manage time-off requests and timesheet approvals.
• Contribute to knowledge management and share best practices.
• Serve as Associate Principal Business Strategist or Solution Architect for assigned accounts.
• Lead discovery, solutioning, and change management to help clients achieve goals.
• Use expertise in Braze and adjacent platforms (CDPs, data warehouses, middleware) to craft solutions.
• Manage multiple accounts simultaneously and troubleshoot complex escalations.
• Identify opportunities within existing accounts and drive new work.
• Support operations in staffing and maintain staffing notes.
• Lead or co-lead office hours sessions for team knowledge sharing.
• Occasionally travel up to 20% within the United States, including Indianapolis HQ onboarding.
• Perform additional duties as assigned.

Consulting Director

• At Stitch, we’re building something extraordinary. As a fast-growing team of passionate marketing technologists, architects, and strategists, we bring together our diverse backgrounds and experiences to work towards one common goal: make marketers’ lives easier with Braze.
• Customer engagement is becoming increasingly complex, but with the right technology, processes, and strategies in place, marketers can achieve great things. We're motivated to be drivers of what the future of martech looks like by building solutions that work.
• We’re all in on Braze as the leading customer engagement platform and the cornerstone of the modern martech stack. As an Orbit-level certified Braze partner (the highest level of partnership), we work alongside marketers from some of the world’s most beloved brands to stitch together innovative solutions, better processes, and smarter strategies that make marketing magic happen in Braze.
• About This Role
• At Stitch, we help the world’s most innovative brands bring their customer engagement strategies to life. As a Marketing Strategist on our Delivery team, you’ll be the trusted advisor helping our clients design and execute lifecycle marketing programs that make an impact by being faster, smarter, and more personalized.
• Collaborating closely with our Solution Architects, Business Strategists, and Technical Producers, you’ll bring strategy and execution together. That means ongoing performance analysis, test-driven optimizations, and clear guidance on how to make every campaign better.
• The ideal candidate is a data-driven marketer with a deep understanding of lifecycle marketing principles and experience developing and executing successful lifecycle marketing strategies. You should be analytical, detail-oriented, and able to thrive in a deadline-driven, collaborative environment.
• What You’ll Do
• Partner with clients to deeply understand their goals, audiences, and marketing objectives, then turn those insights into end-to-end lifecycle marketing strategies.
• Analyze customer data to spotlight growth opportunities in engagement, retention, and revenue.
• Leverage marketing tech (Braze and other tools that integrate into it) to bring campaigns to life in ways that maximize personalization and relevance.
• Design customer journeys from start to finish, mapping touchpoints, messaging, and automation tactics that make every interaction matter.
• Document journeys with clarity and precision so clients and teams are aligned every step of the way.
• Define KPIs that actually tell the story of success and optimize against them.
• Use rigorous A/B and multivariate testing to refine messaging and design across channels.
• Collaborate with other consultants at Stitch, such as Business Strategists, Solution Architects, and Technical Producers to blend strategic vision with flawless technical execution.
• Build trust with clients by meeting deadlines, exceeding expectations, and always bringing thoughtful recommendations to the table.
• Work with 3–5 client projects efficiently while hitting quarterly billable targets.
• Contribute to Stitch’s growth by owning your role in quarterly and annual goals.
• Travel occasionally (up to 20%) to client sites for hands-on strategic work.
• Stay sharp by keeping up with evolving Braze features and marketing tech through certification and constant learning.
• What Does Success Look Like In This Role?
• You’re the go-to expert. Clients lean on you with confidence because you understand their business, anticipate their needs, and consistently deliver marketing strategies that hit the mark.
• Journeys come to life. The customer journeys you design are clear, intentional, and personalized, helping clients connect with their audiences in ways that feel human and drive measurable impact.
• Data tells the story. You do more than report on KPIs. You translate insights into meaningful actions that improve engagement, retention, and revenue quarter over quarter.
• Collaboration feels seamless. Internal Stitch teams and clients know they can count on you to bridge strategy and execution, ensuring campaigns are delivered with precision and purpose.
• You show up to every meeting with our clients and other Stitchers prepared and engaged. Every point of communication - Slack, email, Zoom meeting, or in-person meeting - is an opportunity to impress our clients. You are responsive and work with a sense of urgency.
• You manage your weekly schedule well to consistently meet Stitch’s broader quarterly billable targets. You’ll be juggling a variety of activities during the week including heads-down work, client meetings, Stitch office hours, pursuing certifications, and time-tracking. You may work with multiple clients at one time. Being intentional about organizing your schedule each week will help you feel prepared for the context-switching that consulting involves.