Stitch

Backend Engineer

• Partner directly with clients to design and implement custom API integrations (REST, webhooks, authentication flows) between Braze and client systems.
• Architect data ingestion—event schemas, data models, and integration patterns (batch, streaming, event-driven) optimized for scale, including pipelines sourced from Snowflake and Databricks environments.
• Write Python and/or JavaScript for middleware development, automation, and authentication flows.
• Configure advanced Segment/CDP environments: ID resolution, custom transformations, workspace management, issue diagnosis—including connections to cloud data platforms.
• Support SDK implementations and troubleshoot mobile/web integration issues with code samples and best practices.
• Debug integration failures using logs, network traces, API testing tools, and Chrome DevTools.
• Lead technical workstreams within larger project plans. Balance technical perfection with timeline pragmatism.
• Create client-ready technical documentation: architecture diagrams, API specs, data dictionaries, runbooks.
• Mentor Consultant Technical Architects on integration approaches, troubleshooting, and client communication.
• Manage your time to meet billable targets of 36+ hours per week.
• Travel up to 20% for client meetings, workshops, and onsite engagements.

Technical Architect

Director

• Account Management: You will be responsible for servicing a book of business that totals $10M - $15M in revenue. As the most senior delivery leader, you will be managing executive stakeholders, conducting executive sessions, be responsible for project escalations, and partnering with the Client Partner to identify future opportunities. Collaborate cross-functionally with Client Partners, Operations, and Delivery leadership to maintain visibility into team health, staffing capacity, and account outcomes.
• Delivery Excellence: You will be responsible for driving successful project execution, ensuring use of standard methodology and processes across your team, and developing best practices for your account portfolio or domain expertise.
• Operational Management: Manage project margins, proactively resolve scope issues, and address resource allocation challenges to prevent escalation.
• Delivery Leadership: Manage a team of Associate Directors and drive a high-performance culture by setting clear expectations, providing consistent feedback, partaking in hiring, training and onboarding consultants, celebrating wins, and holding space for continuous improvement.
• Customer NPS: You will be responsible for maintaining a favorable customer NPS Score across your portfolio.
• Innovation: Your thought leadership will help us to develop packaged solutions that help achieve client’s business outcomes
• Occasional travel: Travel up to 20%, to various locations as required.
• Perform other duties as assigned.

Delivery Director

Marketing

• Lead a team of 6–8 strategists while personally operating as a senior practitioner on client engagements
• Shape lifecycle roadmaps, facilitating executive workshops, and translating complex data signals into strategic blueprints that drive measurable business outcomes
• Act as a visionary martech advisor defining end-to-end roadmaps for brands shifting their marketing stacks toward orchestration
• Partner with Solution Architects on discovery and assessment of clients’ existing martech environments
• Develop multi-year martech roadmaps aligned to business goals and customer experience priorities
• Build use-case prioritization frameworks using quantitative scoring models
• Lead sessions with Client Partners and Solution Architects to help clients understand martech investments
• Deliver executive-ready presentations translating complex technology architectures into clear, strategic narratives
• Facilitate end-to-end journey mapping workshops defining personas, moments of truth, emotional states, and channel touchpoints
• Design trigger-based, always-on, and lifecycle journey experiences across various channels
• Create current-state / future-state journey maps that surface experience gaps
• Develop journey governance frameworks and testing roadmaps
• Lead journey maturity assessments evaluating clients across various dimensions
• Leverage first-party data, behavioral signals, and CDP/CRM data to develop audience segmentation strategies
• Design marketing analytics and KPI architectures to connect metrics to business outcomes
• Synthesize performance data into actionable strategic recommendations
• Build business cases for martech investments
• Create marketing campaign performance narratives
• Lead, mentor, and develop a team, ensuring the application of methodologies and processes

Associate Director, Marketing Strategist

Content Marketing Manager

• Work closely with SMEs to turn real insights and experience into branded content
• Partner with delivery, solutions, sales, and alliances teams to identify strong customer stories, proof points, and emerging themes
• Translate technical concepts and implementation details into clear, engaging storytelling for marketers, partners, and business stakeholders
• Create multi-media content across channels
• Produce content across multiple formats, including written, visual, and video
• Support solution marketing and sales enablement
• Collaborate with the Solution Marketing Lead and sales to develop content that supports active sales cycles
• Own and manage your content workload from intake through execution
• Proactively identify gaps, blockers, or opportunities to improve content processes and output

Content Marketing Specialist – Sales & Solutions

• Lead and drive client working sessions focused on data architecture and data mapping, bringing clarity and direction to complex discussions with senior stakeholders.
• Design and own end-to-end Databricks Lakehouse architecture for marketing data ingestion, transformation, storage, and consumption—leveraging Unity Catalog, Delta Lake, Delta Live Tables, and Databricks SQL Warehouse.
• Design integrations between Databricks and martech platforms (Braze, Segment, CDPs) to enable customer 360 views, churn prediction, media mix modeling, dynamic pricing, and lifetime value analysis.
• Design and implement robust data models—including medallion architecture, Star Schema, and Data Vault—optimized for marketing analytics workloads.
• Enable marketers to query data conversationally and generate actionable insights without SQL through Databricks Genie and AI-powered analytics.
• Support the design and implementation of AI agents using Agent Bricks and the Mosaic AI Agent Framework.
• Review and interpret technical capability maps and frameworks, connecting them to data architecture and design decisions.
• Architect data governance, security, and access control policies using Unity Catalog, including lineage tracking, audit logging, PII masking, and marketing data privacy compliance.
• Integrate Databricks workflows into CI/CD pipelines using Terraform, Git, and Azure DevOps; implement infrastructure-as-code and automated deployment for notebooks, jobs, and clusters.
• Partner with clients on roadmaps, POCs, and migrations; support pre-sales efforts with technical proposals, whiteboarding sessions, and project estimation.
• Manage your time to meet billable targets of 36+ hours per week.
• Travel up to 20% for client meetings, workshops, and onsite engagements.

Technical Architect – Databricks

Solutions Engineer

• Collaborate with other Stitchers on the Delivery team, including Business Strategists, Marketing Strategist, and Technical Producers (email developers) to gather and analyze technical requirements, ensuring Braze and partner technologies are optimally configured within the customer’s existing martech stack
• Provide detailed documentation, define integration points, and ensure seamless data flow across platforms.
• Develop comprehensive functional design specifications that outline how Braze’s features will support the customer's business goals. This includes defining workflows, user journeys, and business rules to deliver an efficient and scalable solution
• Design and implement end-to-end solutions that bridge the gap between business objectives and technical execution. You'll ensure the architecture is robust, scalable, and tailored to meet specific customer needs while integrating seamlessly with the broader technology ecosystem
• Build and manage complex data structures, including user attributes and events, to support personalized customer experiences. You'll define how customer interactions and behaviors are tracked and leveraged to enhance engagement strategies
• Utilize Braze’s segmentation tools to design dynamic and static audience segments based on user behaviors, preferences, and lifecycle stages. You'll ensure that segments are leveraged effectively for targeted messaging and personalized campaign experiences
• Design and implement sophisticated campaign flows using Braze’s Canvas tool, incorporating multi-step, multi-channel journeys that drive customer engagement. You’ll develop logic to automate actions, such as messaging triggers and conditions, based on real-time customer interactions and behaviors
• Bring new ideas, recommendations, and solution write-ups to other Solution Architects directly, within projects, or during office hours
• Effectively manage your time to achieve quarterly billable hour targets
• Stay informed about the latest advancements in Braze and its technology integration partners, as well as other relevant technologies in the marketing technology space by earning and maintaining a minimum of 3 Braze certifications, including the Braze Digital Strategist certification
• Occasionally travel, up to 20%, to client sites to actively participate in strategic discussions with a high level of engagement
• Perform additional duties as assigned and needed