Retail Support Manager
STIHL
full-time
Posted on:
Location Type: Office
Location: Wisconsin • United States
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Job Level
About the role
- Oversee scheduling and efforts of RSSs; to work with the RSS team to champion and coordinate new dealer set-up logistics
- Oversee the visit logs and efforts of Retail Support Specialists to hit quarterly quotas for visits of Construction / Rental national accounts. These visits will involve a combination of SCS installs, merchandising, and “STIHL Champion” sales training
- Manage the regional relationship with national fixturing providers; manage the on-hand or order-as-needed inventory requirements to maintain new dealer install calendar timelines
- Manage reporting of RSS visits and progress in STIHL CRM systems; including quarterly and annual reports to monitor team and individual KPIs
- Attend sales meetings, dealer training meetings and other required meetings and training
- All other duties and responsibilities as assigned
Requirements
- Bachelor’s degree or equivalent education and work experience preferred
- Experience managing a team is preferred
- Creative problem-solving aptitude is required
- Previous sales or retail experience preferred
- Previous merchandising experience preferred
- 1-3 years of related work experience preferred
- Travel may be up to 25%
- Intermediate knowledge of Microsoft office software, including Word, Excel and PowerPoint
- Strong organizational and follow-through skills are required
Benefits
- Competitive pay with multiple bonus opportunities and potential for annual merit increases
- Excellent health benefits including Medical, Dental & Vision Insurance
- Company-paid Life Insurance and Short & Long-Term Disability
- Robust retirement offerings including: A fully vested Pension Plan after 5 years
- A 401(k) with generous employer match
- Paid time off in addition to 11 Paid Holidays
- A strong culture of stability, community, and innovation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales trainingmerchandisingreportingKPI monitoringinventory managementdealer set-up logisticsSCS installs
Soft Skills
creative problem-solvingorganizational skillsfollow-through skillsteam management
Certifications
Bachelor's degree