STIHL

Supply Chain

• Develop and execute comprehensive production plans for a portfolio of items, incorporating network lead times and available capacity in a high-volume vertical manufacturing setting.
• Create short- and long-term end-to-end production and capacity plans for items manufactured internally across multiple integrated stages, ensuring alignment with overall business objectives.
• Under limited guidance, define optimal capacity levels and resource allocations to maximize service levels, minimize working capital, and reduce costs.
• Serve as a key driver in maintaining that all parts and components are available for finished goods assembly.
• Collaborate with cross-functional teams, including operations and logistics, to anticipate bottlenecks and implement proactive solutions in a sophisticated manufacturing ecosystem.
• Foster close working relationships with multiple departments, such as Production Managers, Quality Assurance (QA), Procurement, and New Product Introduction teams, to ensure aligned and efficient production planning.
• Develop, coach, and train production planners to strengthen analytical skills, planning discipline, and overall capability within the team.
• Utilize advanced planning tools, with a focus on SAP, to model scenarios, simulate capacity constraints, and generate actionable insights for continuous improvement.
• Monitor key performance indicators (KPIs) such as on-time delivery, capacity utilization rates, throughput, and cost variances, and adjust plans accordingly to support high-volume production demands.

Supply Chain Supervisor

Customer Support

• Work with Retail Support Manager to coordinate and perform new dealer set-ups; including SCS install, product assembly and merchandising, and static / motion POP set up on display
• Train new dealers’ staff on STIHL basics (assembly, product nomenclature, PDI, etc.) as well as selling training
• Work with existing dealers to help develop their business
• Use the functions of re-merchandising, SCS Expansion projects, sales training and STIHL Champion development to ensure dealers have effective SCSs and selling teams
• Visit Construction Type National Accounts to establish the boots-on-the-ground relationship between them and STIHL
• Provide in-store sales / product training, as well as help installing SCS components and merchandising STIHL product in their showroom
• Attend and support STIHL at various regional trade shows, training events (i.e., STIHL U) and dealer events to promote STIHL, our products and services
• Maintain reporting (updating CRM, monthly field reports, field input in regard to store training and development, National Account visits, merchandising success stories / key learnings
• Attend sales meetings, dealer training meetings and other required meetings and training
• All other duties and responsibilities as assigned

Retail Support Specialist

• Work with Retail Support Manager to coordinate and perform new dealer set-ups; including SCS install, product assembly and merchandising, and static / motion POP set up on display
• Train new dealers’ staff on STIHL basics (assembly, product nomenclature, PDI, etc.) as well as selling training
• Work with existing dealers to help develop their business
• Use the functions of re-merchandising, SCS Expansion projects, sales training and STIHL Champion development to ensure dealers have effective SCSs and selling teams
• Visit Construction Type National Accounts to establish the boots-on-the-ground relationship between them and STIHL
• Provide in-store sales / product training, as well as help installing SCS components and merchandising STIHL product in their showroom
• Attend and support STIHL at various regional trade shows, training events (i.e., STIHL U) and dealer events to promote STIHL, our products and services
• Maintain reporting (updating CRM, monthly field reports, field input in regard to store training and development, National Account visits, merchandising success stories / key learnings)
• Attend sales meetings, dealer training meetings and other required meetings and training
• All other duties and responsibilities as assigned

• Work with Retail Support Manager to coordinate and perform new dealer set-ups; including SCS install, product assembly and merchandising, and static / motion POP set up on display.
• Train new dealers’ staff on STIHL basics (assembly, product nomenclature, PDI, etc.) as well as selling training
• Work with existing dealers to help develop their business. Use the functions of re-merchandising, SCS Expansion projects, sales training and STIHL Champion development to ensure dealers have effective SCSs and selling teams
• Visit Construction Type National Accounts to establish the boots-on-the-ground relationship between them and STIHL.
• Provide in-store sales / product training, as well as help installing SCS components and merchandising STIHL product in their showroom
• Attend and support STIHL at various regional trade shows, training events (i.e., STIHL U) and dealer events to promote STIHL, our products and services.
• Maintain reporting (updating CRM, monthly field reports, field input in regard to store training and development, National Account visits, merchandising success stories / key learnings
• Attend sales meetings, dealer training meetings and other required meetings and training
• All other duties and responsibilities as assigned

• Work with Retail Support Manager to coordinate and perform new dealer set-ups
• Train new dealers’ staff on STIHL basics (assembly, product nomenclature, PDI, etc.) as well as selling training
• Work with existing dealers to help develop their business
• Use the functions of re-merchandising, SCS Expansion projects, sales training and STIHL Champion development to ensure dealers have effective SCSs and selling teams
• Visit Construction Type National Accounts to establish the boots-on-the-ground relationship between them and STIHL
• Provide in-store sales / product training, as well as help installing SCS components and merchandising STIHL product in their showroom
• Attend and support STIHL at various regional trade shows, training events (i.e., STIHL U) and dealer events to promote STIHL, our products and services
• Maintain reporting (updating CRM, monthly field reports, field input in regard to store training and development, National Account visits, merchandising success stories / key learnings
• Attend sales meetings, dealer training meetings and other required meetings and training

Product Manager

• Manage the complete product lifecycle process, in collaboration with the product management team, from concept to delivery.
• Develop strategic product plans for assigned portfolios, to include situational assessment, portfolio and competitor analysis, strategic goal alignment, and action planning.
• Influence cross-functional teams (engineering, manufacturing, finance, etc.) to develop new products that meet strategic objectives.
• Apply a thorough understanding of the market, including competition, channels of distribution, competitive landscapes, and sales trend analysis, in order to drive successful planning and sound decision-making.
• Drive launch planning and promotional planning efforts.
• Knowledge of key financial metrics such as net sales standard margin, operating margin, etc.
• Strong working knowledge of milestone/phase gate development process.
• Industry knowledge, to include understanding of external market, customers, and competitors.
• Consulting skills, including ability to apply a customer-focused consultative process, relationship building, discovery, negotiation, implementation, and evaluation.
• Professional presentation skills, including ability to tailor messages to a variety of audiences.
• Ability to identify and communicate project risks.
• Ability to influence within a matrixed organization and cross-functionally.
• Strong financial acumen including a working understanding and application of financial KPIs.
• All other duties and responsibilities as assigned.

Engineer

• Plan, implement, and coordinate activities related to the development, application, and maintenance of quality standards for production processes, materials, products, and parts.
• Lead and participate in the development and maintenance of quality initiatives, projects, and certifications that are essential to the successful operations of STIHL.
• Develops and initiates standards and methods for inspection, testing, and evaluation.
• Devises sampling procedures and designs and develops forms and instructions for recording, evaluating, and reporting quality and reliability data.
• Establishes programs to evaluate precision and accuracy of production equipment and testing, measurement, and analytical equipment and facilities.
• Develops and implements methods and procedures for disposition of discrepant material and devises methods to assess cost and responsibility.
• Compiles and writes training material and conducts training sessions on quality activities.
• Coordinates and reports on achievement and maintenance of quality certifications.
• Participates and coordinates internal and external audits of STIHL processes, ensuring smooth and successful outcome of audits.
• Develops and generates statistical reports on inspection activities and results, new product or process testing results, etc. and recommends action as required.

Quality Engineer

Inside Sales

• Place dealer phone, fax, and e-mail rollers; update blocked sales orders; manage the e-mail inbox and faxes utilizing various systems and tools; navigate resources such as dealer promotions, electronics, dealer support manuals, and distribution pricing.
• Evaluate the estimated time frames for back-order products.
• Do possible warehouse transfers or Virginia Beach watch orders; create the documents and CRM cases for calls/inquiries; as well as maintain detailed notes.
• Support National Accounts department through processing orders, e-mail responses, converting electronic data interface orders, and confirming part pricing.
• Convert data interfaces from EDI orders and verify account contacts.
• Apply system knowledge for dealer single sign-on, remote login, product registration, warranty claims, and product information website for dealers.
• Apply system knowledge for dealer training websites including STIHL USA, and assist dealers in navigating and resolving issues related to STIHL SSO.
• Process and resolve order discrepancies including missing product, damaged items, and incorrect shipments.
• Utilize system applications to process credits, free ships, rebuilds, and returns while maintaining accounting functions.
• Research issues related to credits, invoices, and any related corrections, and process credit approvals and corrections through third-party vendors.
• Complete order tracking with various shipping companies and file claims for missing/damaged products as necessary.
• All other duties and responsibilities as assigned.

Supply Chain Supervisor

Retail Support Specialist

Retail Support Specialist

Retail Support Specialist

Retail Support Specialist

Retail Support Specialist

Product Manager

Quality Engineer

Inside Sales Coordinator