STIHL

Customer Support

• Work with Retail Support Manager to coordinate and perform new dealer set-ups; including SCS install, product assembly and merchandising, and static / motion POP set up on display
• Train new dealers’ staff on STIHL basics (assembly, product nomenclature, PDI, etc.) as well as selling training
• Work with existing dealers to help develop their business
• Use the functions of re-merchandising, SCS Expansion projects, sales training and STIHL Champion development to ensure dealers have effective SCSs and selling teams
• Visit Construction Type National Accounts to establish the boots-on-the-ground relationship between them and STIHL
• Provide in-store sales / product training, as well as help installing SCS components and merchandising STIHL product in their showroom
• Attend and support STIHL at various regional trade shows, training events (i.e., STIHL U) and dealer events to promote STIHL, our products and services
• Maintain reporting (updating CRM, monthly field reports, field input in regard to store training and development, National Account visits, merchandising success stories / key learnings
• Attend sales meetings, dealer training meetings and other required meetings and training
• All other duties and responsibilities as assigned

Retail Support Specialist

Account Manager

• Maximize STIHL sales by assessing market conditions, the competitive landscape and existing dealers and identifying strategies and promotions to increase distribution and profit, to include booking and sales to dealers.
• Call on and visit dealers at an appropriate frequency to execute national and regional promotions, Point of Purchase, merchandising and branch programs working synergistically with marketing, customer service, finance and tech departments.
• Train new and existing dealers on key STIHL programs and facilitate trainings with territory support team, including the coordination and facilitation of STIHL University to a large group of participants.
• Initiate new dealer development and ensure successful store installation and initial training.
• Attend and support STIHL at various regional trade shows and dealer events to promote STIHL, our products, and services.
• Support initiatives as assigned (BER, EDGE, New Dealer, etc.).
• Develop business/action plans with dealers in order to analyze dealer performance and establish future goals to promote overall business growth opportunities.
• Maintain reporting (CRM reporting, monthly field reports, territory intelligence reports as requested).
• Conduct dealer administration tasks, such as responding to email, follow-up, scheduling, maintaining Outlook calendars, STIHL website use setup and maintenance (SSO, Rewards, iCademy, eBiz, etc.).
• All other duties and responsibilities as assigned.

Retail Support Specialist

Territory Manager