
Customer Service Specialist
Stewart Title
full-time
Posted on:
Location Type: Remote
Location: New Jersey • United States
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Salary
💰 $36,700 - $58,800 per year
Job Level
Tech Stack
About the role
- Promotes Stewart services and solutions through various sales and marketing activities designed to ensure customer success while maximizing Stewart revenue and market share
- Provides administrative and specialized operational support to sales representatives and/or sales teams to assist with the selling and closing of Stewart products in accordance with sales goals as specified by leadership
- Responsible for answering routine questions and issues about products and services from internal and external customers
- Effectively resolves inquiries or escalates concerns in a timely fashion
- Uses strong attention to detail and accuracy to perform a wide range of support functions to assist in departmental processes
- Follows clearly defined procedures to complete daily tasks and responsibilities
- Uses existing procedures to solve straightforward problems without the consistent need to exercise discretion
- Uses basic communication and collaboration skills to address internal and/or external clients and/or team members
- Individual contributor working under direct supervision with little autonomy
- Performs all other duties as assigned by management
Requirements
- High school diploma required; Bachelor’s preferred
- Established computer skills including a strong knowledge of Word & Excel and basic Windows troubleshooting skills
- Experience with SQL Server and Microsoft Remote Desktop
- Demonstrable CRM proficiency
- Advanced knowledge of Microsoft Word for form coding
- Typically requires 0-2 years of related work experience
Benefits
- a variety of health and wellness insurance options and programs
- paid time off
- 401(k) with company match
- employee stock purchase program
- employee discounts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SQL ServerMicrosoft Remote DesktopMicrosoft WordMicrosoft ExcelCRM proficiency
Soft Skills
attention to detailaccuracycommunication skillscollaboration skillsproblem-solving