Senior Client Services Representative
Stewart Title
full-time
Posted on:
Location Type: Remote
Location: Montana • Texas • United States
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Job Level
About the role
- Provides Nationwide title, closing, settlement and appraisal solutions for mortgage lenders
- Responsible for the assessment and valuation of properties based on USPAP guidelines, federal and state appraisal laws
- Supports real estate transactions by assisting internal and external customers with various inquiries by providing a high level of customer service
- Responsible for managing employees directly engaged in client management
- Implements and supports strategies and initiatives focused on building and maintaining client relationships
- Develops departmental policies, procedures and strategies focused on providing high quality customer service
- Understands how own team integrates with related teams to accomplish objectives
- Impacts the quality, timeliness and effectiveness of the team through own work
- Recognizes and solves atypical problems that occur infrequently
- Evaluates and selects solutions from existing precedents or procedures
- Communicates and explains complex information, including interdependencies within the team and others
- Works under limited supervision and may use discretion to modify work practices and processes
Requirements
- High school diploma required; Bachelor’s preferred
- Typically requires 5+ years of related work experience
Benefits
- a variety of health and wellness insurance options and programs
- paid time off
- 401(k) with company match
- employee stock purchase program
- employee discounts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
USPAP guidelinesproperty assessmentproperty valuationappraisal laws
Soft Skills
customer serviceclient managementproblem solvingcommunicationteam integrationdiscretion