Sterling

Client Services Representative

• Providing a best-in-class service experience to the Sterling Brokers book of clients and plan members
• Supporting day-to-day inquiries and escalations from your clients and members
• Answering questions about benefit coverage, claims processes, registration, and insurance carrier rules
• Supporting escalations from clients and members to ensure a swift resolution
• Participating as an active member of our CSS Team which meets daily to ensure alignment on priorities and support any issues that arise day to day
• Contributing to cross-functional initiatives to innovate and improve our client journey, SCB products, and other improvement initiatives
• Other duties as assigned

Client Service Specialist