Client Service Specialist

Sterling

Client Service Specialist providing client support for group benefits at Sterling Brokers. Ensuring a best-in-class service experience while collaborating with various teams remotely.

Posted 7/9/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$60,000 - CA$70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Account Management and Client Services within the Group Benefits Industry, with a strong focus on providing exceptional service and resolving client inquiries efficiently. Proficient in utilizing MS Office Suite and various web applications to enhance client interactions and support cross-functional initiatives.

Highest-signal resume keywords

3+ Years Experience In Group Benefits Industry3+ Years Experience In Account ManagementClient Services ExpertiseFrench Bilingual FluencyProficiency In MS Office Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Group Benefits KnowledgeAccount ManagementClient ServicesClaims ProcessesBenefit CoverageTime ManagementTask PrioritizationWeb Applications ProficiencySalesforceZendesk

Soft Skills

Relationship BuildingProblem SolvingAdaptabilityCollaborationCommunication

Tools & Technologies

MS Office SuiteSalesforceZendeskMonday.com

Certifications & Qualifications

LQPGBACEBs

Industry Keywords

Group BenefitsClient JourneyCustomer SuccessCross-Functional InitiativesService Experience

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Providing a best-in-class service experience to the Sterling Brokers book of clients and plan members
Supporting day-to-day inquiries and escalations from your clients and members
Answering questions about benefit coverage, claims processes, registration, and insurance carrier rules
Supporting escalations from clients and members to ensure a swift resolution
Participating as an active member of our CSS Team which meets daily to ensure alignment on priorities and support any issues that arise day to day
Contributing to cross-functional initiatives to innovate and improve our client journey, SCB products, and other improvement initiatives
Other duties as assigned

Requirements

What you’ll need

3+ years of experience in the Group Benefits Industry is required
3+ years experience in Account Management, Client Services, or Customer Success
LQP, GBA or CEBs designations are an asset
Passionate about remote work and building relationships virtually
Experience with MS Office Suite is required (particularly Excel)
Comfort with a wide range of web applications (e.g. Salesforce, Zendesk, Monday.com)
Ability to prioritize tasks efficiently
Strong time management skills with an ability to hit deadlines as required
Prefer fast-paced environments with the ability to learn and grow
French Bilingual fluency is an asset.

Benefits

Comp & perks

Equity participation
Comprehensive health and wellness benefits
Flexible Paid Time Off