Customer Experience and Optimization Manager
Stericycle
full-time
Posted on:
Location Type: Remote
Location: Louisiana • United States
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About the role
- Build and maintain strong, trusted relationships with key customer contacts across assigned accounts
- Conduct and support site audits alongside operations leadership to ensure compliance with regulated medical waste standards
- Generate and analyze reports by extracting, organizing, and synthesizing data from multiple sources, delivering clear and actionable insights for customer presentations
- Provide proactive and on-demand customer training on waste segregation, safety protocols, and compliance best practices
- Identify opportunities for operational improvement, waste reduction, and cost efficiency across customer sites
- Monitor customer satisfaction and proactively address concerns to improve retention and service quality
- Partner with Operations to conduct quarterly business reviews and evaluate account performance
- Identify and support revenue growth opportunities within existing accounts, including contract optimization and referrals
- Maintain detailed documentation of site visits, customer interactions, and improvement recommendations
- Support new account implementations to ensure smooth onboarding and service execution
- Collaborate cross-functionally with Sales and Operations to align on customer needs and business objectives
- Perform additional duties as needed
Requirements
- Bachelor’s degree in Business, Healthcare Administration, Environmental Services, or related field preferred
- 2+ years of experience in account management, customer success, or business development, preferably in healthcare, environmental services, or a regulated industry
- Experience managing large, multi-site customer accounts with revenue portfolios of $5M+ preferred
- Strong communication and relationship-building skills, both written and verbal
- Highly organized with strong attention to detail and the ability to manage multiple priorities
- Proficient in Microsoft Excel and comfortable working with CRM and reporting tools
- Ability to identify customer risks and proactively develop retention and optimization strategies
- Willingness and ability to travel throughout Louisiana, including occasional overnight stays
- Ability to travel 75% of the time
Benefits
- Mission-driven, collaborative environment
- Contribution directly to meaningful operational impact
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisreport generationwaste segregationsafety protocolscompliance standardsoperational improvementcost efficiencycustomer trainingaccount managementbusiness development
Soft Skills
communication skillsrelationship-buildingorganizational skillsattention to detailmulti-taskingcustomer satisfactionproblem-solvingproactive approachcollaborationcustomer retention