StepStone Group

Teammanager Service – Quality Operations

StepStone Group

full-time

Posted on:

Location Type: Remote

Location: Germany

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About the role

  • You lead a service team of approximately 10–15 employees, providing both functional and disciplinary leadership
  • You ensure excellent service quality in day-to-day operations
  • You develop and own a forward-looking automation and AI strategy
  • Using data-driven KPIs and AI-supported analyses, you continuously optimize processes, performance, and service quality
  • In close collaboration with Product, Tech, Data, Sales, and Customer Success, you translate business requirements into scalable technological solutions

Requirements

  • University degree or equivalent qualification in a business, organizational, or technological field
  • Several years of leadership experience in service, support, or operations teams, ideally in a B2B context
  • Experience in process optimization, automation, or digital service solutions
  • Strong analytical skills and experience with KPIs and data-driven decision making
  • High solution orientation and affinity for new technologies, AI, and continuous improvement
  • Excellent communication skills in German and English, and confidence in stakeholder management
  • Experience in post-sales, support, or service environments is a plus
Benefits
  • 31 days of vacation + 2 additional days for Christmas and New Year
  • Hybrid work model
  • Company pension plan
  • 24/7 Employee Assistance Program
  • Company group life insurance
  • Volunteer days
  • Job bike
  • In-house gym
  • In-house barista
  • Bring your dog to the office
  • Discounted parking, Job Ticket or Deutschland-Ticket
  • Access to the Corporate Benefits perks portal
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
process optimizationautomationAI strategydata-driven decision makingKPI analysisdigital service solutions
Soft Skills
leadershipcommunicationsolution orientationanalytical skillsstakeholder management
Certifications
university degree