Systems Support Analyst
Stephen Gould
full-time
Posted on:
Location Type: Office
Location: Madison • New Jersey • United States
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Tech Stack
About the role
- Serve as a front-line support resource for Epicor ERP issues, triaging requests, performing functional analysis, and coordinating resolution.
- Troubleshoot functional and configuration-related issues across manufacturing, supply chain, finance, P2P, and OTC process areas.
- Work closely with business users to understand issues, clarify requirements, and document expected system behavior.
- Escalate complex technical issues to developers, or vendors with clear documentation and business context.
- Assist in analyzing manufacturing and supply chain workflows, identifying gaps between system functionality and business needs.
- Support documentation of business processes, use cases, and functional requirements related to production, inventory, procurement, and order fulfillment.
- Help identify opportunities for process standardization, system optimization, and reduced manual work within Epicor.
- Maintain and validate ERP master data accuracy (items, BOMs, routings, suppliers, customers, pricing, etc.).
- Support ERP enhancements, patches, upgrades, and integrations through testing, validation, and user coordination.
- Partner with Production, Supply Chain, Quality, and Finance teams to ensure Epicor processes align with operational needs.
- Assist with end-user training, documentation, and adoption of ERP best practices.
- Support reporting and basic dashboard development to help users monitor inventory, production, and transactional performance.
- Communicate system changes, known issues, and resolutions clearly to stakeholders.
Requirements
- Bachelor’s degree in Business, Information Systems, Supply Chain, Operations, or a related field (or equivalent experience).
- 3–5 years of experience supporting ERP systems in a manufacturing or supply chain environment.
- Hands-on experience supporting ERP platforms; Epicor Kinetic strongly preferred.
- Solid understanding of manufacturing operations, including work orders, BOMs, inventory, purchasing, and scheduling.
- Working knowledge of Procure-to-Pay (P2P) and Order-to-Cash (OTC) process flows.
- Strong communication skills with the ability to translate business issues into clear system requirements.
- Experience documenting business processes, workflows, and functional requirements.
- Strong problem-solving mindset with attention to detail and data accuracy.
Benefits
- health insurance
- retirement plans
- paid time off
- flexible work arrangements
- professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Epicor ERPfunctional analysistroubleshootingERP enhancementsdata validationreportingdashboard developmentbusiness process documentationworkflow analysissystem optimization
Soft Skills
communicationproblem-solvingattention to detailcollaborationtrainingdocumentationstakeholder engagementrequirements clarificationprocess standardizationuser coordination