Stepful

Student Support Specialist

Stepful

contract

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $18 - $20 per hour

Job Level

Entry Level

About the role

  • Support students who are struggling with motivation, grades, or program payments by helping them problem-solve and stay on track toward completing their training.
  • Provide timely, resolution-focused support to our students successfully resolving inquiries using Front/HubSpot
  • Answer phone calls from current and potential students in the program.
  • Respond to email, SMS, and social media inquiries from potential students.
  • Create and update help documentation that supports our students navigate frequently asked questions

Requirements

  • Two years of experience in customer service, student support, or ed-tech role (preferred)
  • Experience having used Front, Zendesk, or similar CRMs in a previous role (Front experience preferred)
  • Strong communication skills and high attention to detail to ensure our students’ issues are resolved in the most efficient manner.
  • Strong problem-solving skills to address issues and identify improvement opportunities.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
communication skillsattention to detailproblem-solving skills