Steno

Journalist

• Build and strengthen our network of freelance court reporters by identifying, engaging, and onboarding new partners.
• Serve as a responsive point of contact for both prospective and active reporters, guiding them through onboarding and early assignments.
• Represent the company at industry events, conferences, and recruiting functions to build relationships and increase visibility.
• Plan and execute virtual and in-person events to foster engagement and community
• Communicate updates, operational changes, and initiatives clearly and professionally.
• Collaborate with internal teams to ensure a seamless experience for our providers.
• Maintain accurate records and update reporter information in tools such as HubSpot, Rippling, and Google Workspace.
• Track engagement and recruitment metrics to help inform team strategy
• Stay current on industry trends and best practices to support high-quality service delivery
• This role requires occasional travel to industry events, conferences, and networking functions, as well as on-site support for recruitment activities and reporter engagement initiatives.

Court Reporter Relations Coordinator

QA Engineer

• Plan, develop, and manage QA test plans for multiple product lines
• Lead QA planning sessions for major features and cross-functional initiatives
• Perform browser testing with Playwright and translate tests into automated scripts for regression coverage
• Identify QA process bottlenecks and suggest/implement improvements
• Investigate product quality to improve customer satisfaction
• Use tools to discover and root cause issues, including SQL DB queries, browser dev tools, and web request tools (e.g., Postman)
• Mentor QA engineers and conduct code reviews of test scripts
• Collaborate with development leads and product managers on quality standards and testing strategy
• Participate in architectural discussions to ensure testability and quality are built into system design
• Triage bug reports and work to reproduce and resolve bugs

Court Reporter Relations Coordinator

Senior QA Engineer