Provide timely and effective technical support to customers via Zendesk, email, phone, and remote sessions
Perform software installation and upgrade as well as replication configuration and tuning
Troubleshoot data replication issues and provide solutions to customers
Play the DBA role for internal dev environments that include Db2, Oracle, Databricks, Big Query, Snowflake, Confluent, etc.
Develop and maintain technical expertise in our data replication product and related technologies
Document customer issues and solutions in our internal knowledge base
Be available for occasional as-needed on-call support

Requirements

Bachelor's degree in computer science, information systems, or a related field
2+ years of experience in database administration including installation and configuration, performance tuning, backup and recovery and troubleshooting for relational databases such as Db2, Oracle, SQL Server, Postgres, MySQL.
2+ years of experience with big data and data warehouses technologies such as Microsoft Fabric's Lakehouse, Databricks, Kafka, Snowflake, Big Query, etc.
Strong understanding of networking concepts such as TCP/IP, DNS, and routing, with hands-on experience troubleshooting connectivity issues in complex hybrid (on-prem/cloud) environments.
Proficiency using diagnostic tools like Wireshark, traceroute, netstat, and cloud-native monitoring (e.g., AWS CloudWatch, Azure Network Watcher) to analyze connectivity and protocol behavior (TCP/IP, SSL/TLS) impacting replication stability and throughput
Skilled at identifying and resolving performance bottlenecks in data replication workflows caused by network issues such as latency, packet loss, or SSL/VPN misconfigurations—both in customer on-premises and cloud-hosted environments (AWS/GCP/Azure)
Familiarity with Linux and Windows Server environments

Benefits

Generous health insurance coverage, employee benefits and retirement matching
Employee is responsible for providing a suitable workspace
Stelo will provide all necessary computer equipment
3 weeks paid vacation
11 Stelo holidays
Monthly HSA contributions
Salary $75,000-$150,000 commensurate with experience
Candidate should expect to work Pacific time hours most days
Employee will be assigned a fixed weekly schedule
Annual bonuses

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

database administrationinstallationconfigurationperformance tuningbackup and recoverytroubleshootingdata replicationbig data technologiesdata warehousingnetworking concepts