Stelo, a StarQuest Company

Support Engineer

• Provide timely and effective technical support to customers via Zendesk, email, phone, and remote sessions
• Perform software installation and upgrade as well as replication configuration and tuning
• Troubleshoot data replication issues and provide solutions to customers
• Play the DBA role for internal dev environments that include Db2, Oracle, Databricks, Big Query, Snowflake, Confluent, etc.
• Develop and maintain technical expertise in our data replication product and related technologies
• Document customer issues and solutions in our internal knowledge base
• Be available for occasional as-needed on-call support

Support Engineer, Database Administrator