Support Engineer

Stelo, a StarQuest Company

Support Engineer providing technical support for Stelo Data Replicator software, troubleshooting issues and assisting customers with configuration and installation.

Posted 5/16/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $90,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Provide timely and effective technical support to customers via Zendesk, email, phone, and remote sessions
Perform software installation and upgrade as well as replication configuration and tuning
Troubleshoot data replication issues and provide solutions to customers
Develop and maintain technical expertise in our data replication product and related technologies

Requirements

What you’ll need

Bachelor's degree in computer science, information systems, or a related field
2+ years of experience in database administration
Excellent problem-solving and troubleshooting skills
Strong customer service orientation
2+ years of experience with big data and data warehouse technologies
Strong understanding of networking concepts

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Work from home
Equipment provided
Fixed weekly schedule
Generous vacation policy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

database administrationdata replicationsoftware installationreplication configurationtuningbig data technologiesdata warehouse technologiestroubleshootingtechnical support

Soft Skills

problem-solvingcustomer service orientation

Certifications

Bachelor's degree in computer scienceBachelor's degree in information systems