Implementation Manager
Stellic
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $80,000 - $165,000 per year
About the role
- You will entirely lead the implementation process, from installation to validation, for an average of 6 simultaneous projects, on-budget while achieving our internal success criteria.
- You will give our partners an amazing onboarding experience, leading to a high Customer Satisfaction.
- You will be an effective point of contact for partners, gaining their trust and giving them a positive experience in working with you.
- Drive high adoption through training on our product across diverse roles (advisors, registrar).
- Partner with Sales, Integration, Product, and Marketing to unblock their projects, providing them with contextual timelines, project plans, product accelerants, adoption communications, etc. For larger Enterprise deliveries, you will work closely with Project Managers who would be in charge of timelines, project plans etc.
Requirements
- Experienced in launching complex, modular platforms at scale; especially in an enterprise SaaS environment.
- Centered on impact. Every decision maps back to student and institutional outcomes.
- Skilled at managing multiple implementations at once without letting things slip.
- Deeply empathetic toward partners and motivated by helping them reach their goals.
- Known for grit. You don’t stall. You move things forward, even when it’s hard.
- Resource-savvy. You maximize time and budget without compromising quality.
- Proactive about identifying risks and pulling in the right people to resolve them early.
- Confident working across a range of roles and perspectives, especially when not everyone’s on board yet.
- Clear and concise in your communication. No confusion when you’re in the room.
- Comfortable working with data, troubleshooting spreadsheets, and diving into CSVs.
- Able to teach a complex product to a wide range of users in a way that sticks.
- Great at keeping others informed with clean notes and actionable updates.
- Collaborative across functions, (sales, product, marketing), and not siloed in your approach.
- Comfortable with travel (domestic and international).
Benefits
- Comprehensive health insurance, with Stellic covering 99% of your premium and 75% for dependents on our base plan
- 401K and commuter benefits
- Annual international retreats in some of the most beautiful cities & towns
- Competitive salary, equity, and a culture of excellence, speed, and ownership.
- Generous stock options in a Series A stage startup
- Flexible, outcome-based culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
enterprise SaaSproject managementdata analysisimplementationonboardingtrainingrisk managementtroubleshootingcommunication
Soft Skills
empathygritproactivitycollaborationclear communicationorganizational skillscustomer satisfactiontrust-buildingadaptability