Stellartech Research Corporation

Customer Care Representative

Stellartech Research Corporation

contract

Posted on:

Location Type: Remote

Location: Philippines

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About the role

  • Resolve questions and troubleshoot issues for users
  • Manage web and app user requests in Zendesk
  • Escalate user issues to the technical team
  • Tag user requests to gather analytics
  • Ensure response times are within our SLA

Requirements

  • English: Upper-Intermediate (B2) or higher
  • Previous experience in Customer Support
  • Genuine interest in support & problem-solving
  • Daily experience using AI tools (ChatGPT, automation tools, etc.)
  • Excellent communication: polite, clear, customer-friendly tone
  • Ability to structure your thoughts and write messages logically and respectfully
Benefits
  • 2-week training for candidates who successfully pass the recruitment process
  • After successful completion of the 2-week training, we will make an offer
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
problem-solvingcommunicationcustomer-friendly tonelogical thinkingrespectful messaging